Business Support Specialist

4 weeks ago

Parañaque, Philippines DSV - Global Transport and Logistics Full time

Job Req Number: 99787. Time Type: Full Time.

Key Tasks & Deliverables
  • Monitor the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI/SLA.
  • Recommend improvements on the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
  • Report and coordinate irregularities as per SOP. Handle 1st level Escalations
  • Send email communication to responsible party for any missing documents for Customs clearance.
  • Perform proper escalation when necessary.
  • Attend to customers Pre-lodge/Customs activities and queries.
  • Sending jobs into pre-lodge/Customs.
  • Active participation in project for process improvements - 5S, Maturity Matrix
  • Individual Performance to meet/exceed expectations as defined in the SLA
  • Work under the direction of Team Leader/s
  • Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
  • To be a DSV GBS ambassador, and Support Team members for their queries/clarifications
  • Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
  • Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
  • To own personal development in line with DSV's performance review process
  • Follow given directions and perform assigned duties.
  • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
  • Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace
  • Team Player and willing to be assigned on a different team or operating hours should there be a business need.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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