Workflow Supervisor Senior Associate

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Workflow Supervisor Senior Associate is responsible for driving operational excellence and overseeing and managing daily operations within the department. This role involves overseeing daily workload operations, ensuring task coordination, and optimizing workflow processes. The Workflow Supervisor Senior Associate creates a well-organized work environment that supports the team to take ownership of their tasks, encourages innovation, and drives continuous process improvement initiatives. They track performance metrics, analyze productivity, and report to upper management. Additionally, the Workflow Supervisor Senior Associate provides guidance and training, maintains quality assurance, and resolves workflow issues as an escalation point. They also ensure compliance with department procedures and maintain records of processes, performance, and training activities.

Your Primary Responsibilities:
 

• Supervise Workflow Operations and Team Coordination: Drive operational excellence, oversee daily activities, and ensure alignment with goals and deadlines.
• Workflow Optimization: Identify and implement innovative workflow improvements to enhance productivity and efficiency.
• Performance Monitoring: Track metrics, analyze productivity, provide feedback, and report to upper management.
• Training and Development: Ensures up-to-date training for employees and serves as a resource during training and upskilling activities.
• Quality Assurance: Maintain compliance with department procedures and ensure the highest standards for quality and accuracy. in the work.
• Problem Solving: Address and resolve workflow issues, serving as an escalation point.
• Documentation: Maintain records of processes, performance, and training activities.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Strong time management and organizational skills
• Excellent communication and interpersonal abilities
• Proficient in data analysis and performance metrics
• Proficiency in workflow management tools such as Salesforce, BPM, Power BI/Automate, Appian, etc.
• Flexibility to respond to changing project requirements, client priorities, and organizational best practices

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.