Information Technology Service Management Analyst

4 days ago

Makati, Philippines Strategic Staffing Solutions Full time

Direct message the job poster from Strategic Staffing Solutions We are seeking an experienced ITSM Consultant to analyze, optimize, and enhance IT Service Management processes in alignment with ITIL best practices. The consultant will work closely with stakeholders to identify areas for improvement, design updated processes, and provide requirements for configuration within ServiceNow. Key Responsibilities Assess current ITSM processes and identify gaps or improvement opportunities. Design and document updated ITSM processes aligned with ITIL standards. Collaborate with business and technical stakeholders to gather and validate requirements. Provide guidance on ServiceNow configuration to support process changes. Support performance analytics and reporting to measure process effectiveness. Facilitate stakeholder engagement and ensure alignment across teams. Required Experience At least 5 years of experience in IT Service Management functions Deep knowledge of ITSM processes and best practices. Strong understanding of IT principles and ability to apply them in process design. Working knowledge of ServiceNow ITSM modules; ability to advise on configuration. Basic understanding of metrics and reporting for ITSM. Ability to elicit and document requirements. Comfortable interacting with business and technical teams. Benefits Competitive Salary Package Hybrid Work Setup: Ayala Makati (2 Days Onsite / 3 Days Remote) HMO Coverage: Up to 500K Leave Credits: Prorated, applicable on first day Seniority Level Mid-Senior level Employment Type Full-time Job Function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr

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