Information Technology

JOB DESCRIPTION

Information Technology and Network Manager

Direct reporting to the President / Managing Director for local operations; General Manager / Head of Management Information Systems in Isle of Man (IOM) for its Global Information Technology strategy, the Information Technology and Network Manager is tasked to Plan, Organize, Lead and Control the company's Information Technology resources and effectively achieve its business goals for the Manila based Doehle Companies.

REPORTING STRUCTURE

• Information Technology and Network Manager

Directly reports to the President / Managing Director for local operations and to General Manager / Head of Management Information Systems in Isle of Man (IOM) for Global Information Technology strategy.

DUTIES & ESSENTIAL JOB FUNCTIONS

ROLE – SPECIFIC COMPETENCIES

Management Tasks

• Develop annual budget and 5 year forecast in conjunction with Group IT
• Present annual budget and 5 year forecast to management
• Monitor actual vs. budget figures, escalating any material differences or projected differences
• Participate in regular management meetings
• Monitor and review SLA's and KPI's
• Ensure appropriate cover for business needs.
• Effectively communicates relevant IT-related information to management team.

Operational Network Management Tasks

• Oversees the helpdesk system to ensure appropriate use
• Implement and maintain directory service infrastructure
• Oversee the management of user access.
• Authorise the use software applications.
• Oversee the monitoring of infrastructure operations.
• Ensure network backups are completed and tested
• Support and oversee the troubleshooting of network issues
• Plan and oversee preventive and corrective maintenance of infrastructure
• Provide user training, support and documentation
• Plan and implement server upgrades in conjunction with Group IT
• Plan and implement workstation and printer upgrades
• Plan and implement Infrastructure maintenance
• Design, Implement and Maintain Voice systems
• Develop RFQs and RFBs for infrastructure systems
• Work with cyber security staff to ensure infrastructure compliance
• Engage and deliver Internal Projects from design, implementation, development and maintenance phases.
• Perform and provide IT Technical support and recommendation to internal and external clients.

Asset Management

• Participates in the inventory management of software licenses, software, hardware, and other IT related application and devices
• Observes due diligence in purchasing software, hardware and other IT related application and devices as directed by Superiors and as required by the Operations.
• Review, revise and implement IT asset management and maintenance.

PROFESSIONAL QUALITIES

• Leadership
• Follows through with commitments and fosters mutual trust with fellow Team members
• Assumes additional responsibility without being asked
• Encourages fellow team members to make innovative contributions and embrace new ideas
• Decision Making
• Able to plan, initiate, manage and remediate projects
• Able to provide direction to management on technical matters
• Identifies solutions to business needs
• Teamwork
• Communicates regularly and effectively with team members, including group vision and operation changes
• Effective Team player
• Develops a culture of Subsidiarity where team members are empowered to make decisions directly.
• Demonstrate trust, confidence and commitment to create a supportive environment
• Introduce new members to Team culture
• Encourages others to value Team culture
• Communication
• Strong verbal and written skills
• Can work and communicate well with the Team, Operations and Upper Management
• Can simplify complex issue and turn it to a comprehensible information with constructive mitigation/solution
• Client Support
• Viewing everyone as client and treat them with respect
• Follow through with commitments above and beyond expectations
• Express professionalism, understanding, fairness, self-control and willingness to share alternative ideas and information
• Recognized confidentiality when necessary

ORGANIZATIONAL RESPONSIBILITIES

Team Development

• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies
• Shares acquired skill with team members through formal and informal channels
• Reviews and propose Individual Development Plan for Information Technology Department
• Mentors and impose disciplinary action to Senior and Junior member as necessary.

Work Quality and Efficiency

• Understands quality improvement processes
• Constantly test, review and revise Information Technology procedures, policies and documentation
• Ensure efficient time management

OTHER FUNCTIONS AND RESPONSIBILITIES

Administrative Tasks
: including attendance monitoring, annual performance appraisal of associates reporting directly, and other tasks that may be assigned by President / Managing Director and General Manager / Head of Management Information Systems in IOM.

CORE COMPETENCIES

• Strong Leadership skills
• Results oriented
• Detail oriented
• Excellent customer service orientation
• Team player
• Organized and good management skills
• Ability to adopt and work with the business requirement
• Good verbal and written English communication skills

ADHERENCE TO DSPC PRINCIPLES

• Be kind and respectful. Always.
• Performance and Agility is key.
• The Principle of Subsidiarity: Decisions should be made at the lowest possible level.
• Competence: Competent is she who can produce results without undue use of resources.
• Customer orientation: Speed and service.

QUALIFICATIONS

• Graduate of Engineering (Electronics and Communication Engineer, Computer Engineering) or Information Technology course
• At least five (5) years hands-on work experience in a Senior Managerial role

REQUIRED

• Server Room / Data Center Management
• Microsoft Window Server
• PABX Systems
• Network Infrastructure
• Desktop Support

REQUIRED LICENSES/CERTIFICATIONS

• At least Cisco CCNA certified with valid credential (within the last 3 years) or equivalent
• At least earned a Microsoft Certified Systems Engineer or equivalent