Real Time Analyst

4 weeks ago

Taguig, Philippines Manpower Outsourcing Services, Inc. Full time

Qualifications Experience using BI tools such as Looker and Salesforce SQL experience a plus Experience meeting with and presenting information to senior leadership. Expert level in Google Sheets Strong analytical and problem solving skills Minimum of 3 years of relevant experience in Workforce Management / Operations Expertise in real-time management, reporting and has background in scheduling and capacity planning Proficient in the use of workforce management tool Able to work with large amounts of data to identify trends and patterns. Proficient in spreadsheet tools such as Excel and Google Sheets Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Excellent written and verbal communication skills Can be Day Shift, Midshift, Graveyard depending on the team that they will support (will be determined after training) with weekend shift. Roles and Responsibilities Monitor real-time queue and work closely with multiple vendor partners to meet Key Performance Indicators (KPI) Manage the daily/intraday performance reports and update status to Leadership Manage daily and intraday schedule adherence Analyze past call volume, interval arrival patterns and staffing patterns Re-allocate inbound volume and staffing assignment (if needed) Encode exceptions on the WFM tools The point of contact for any additional in-center pullout requests internally and from different vendors Communicating any real-impacts (outages, influxes in volume, vendor issues) Passionate about delivering an excellent Customer Experience #J-18808-Ljbffr

  • Real-Time Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Digiplus Interactive Corp. Full time ₱250,000 - ₱300,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: The Real-time...

  • Real time Analyst

    2 weeks ago

    Taguig, Philippines eTeam Full time

    eTeam Taguig, National Capital Region, Philippines Real time Analyst eTeam Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from eTeam - Experience using BI tool such as Looker and Salesforce - Experience meeting with and presenting information to senior leadership. Job...

  • Real Time Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...

  • Workforce Real time Analyst

    2 weeks ago

    Taguig, Philippines eTeam Full time

    eTeam Taguig, National Capital Region, Philippines Workforce Real time Analyst Contractual 6 months Overview Job Description: Ensure Coinbase’s Customer Experience teams meet all of our SLAs in responding to our customers in a prompt manner. Responsibilities Monitor real-time queue and work closely with multiple vendor partners to meet Key Performance...

  • Lead - Real Time Analyst

    4 weeks ago

    Taguig, Philippines Sutherland Full time

    Sutherland Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead - Real Time Analyst role at Sutherland Sutherland Taguig, National Capital Region, Philippines Join to apply for the Lead - Real Time Analyst role at Sutherland Company DescriptionWe are Company DescriptionWe are One Sutherland — a...

  • WFM Real Time Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱360,000 - ₱420,000 per year

    The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management processes meet both employee and business needs.Key Responsibilities:Forecasting...

  • Real Time Analyst- Clinical

    3 weeks ago

    Taguig, Philippines R1 RCM Full time

    Qualifications: Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required) At least 1 year of Customer Service Representative experience (Inbound/Outbound) At least 1 to 2 years of Real-Time Analyst experience At least 1 year of experience doing intake for RCM Experience in using Microsoft Excel Experience working on different...

  • WFM Real Time Analyst Lead

    3 days ago

    Taguig, National Capital Region, Philippines Cimpress Full time ₱600,000 - ₱1,200,000 per year

    Our TeamThe Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center's service level performance for all contact channels. This includes ensuring that agents remain in adherence to their schedules and shrinkage activities continue to occur as planned or as best as performance allows. The WFM Real Time Analyst Lead...

  • WFM Real Time Analyst Lead

    2 days ago

    Taguig, Philippines Vista Full time

    Vista Taguig, National Capital Region, Philippines Join to apply for the WFM Real Time Analyst Lead - Manila, Hybrid role at Vista Our Team The Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center’s service level performance for all contact channels. This includes ensuring that agents remain in adherence to...

  • WFM Real Time Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Overview:Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call...