Project Fulfillment Lead

2 weeks ago

Muntinlupa, Philippines Concepcion Business Services, Inc. Full time

We are looking for a Project Fulfillment Lead managing the end-to-end execution and delivery of customer project service commitments. This includes overseeing the complete service fulfillment process from order confirmation to completion, ensuring alignment between project requirements, service execution, and customer expectations. The role coordinates with internal teams and third-party providers, manages documentation and logistics, and ensures services are delivered accurately, on time, and in full compliance. Additionally, the role identifies service bottlenecks, disputes, or delivery risks and escalates them appropriately to maintain smooth operations. Key Accountabilities Drive Process Efficiency and Customer Experience Workforce Planning Ensure Customer Satisfaction Optimize Team Productivity Maintain Service Quality Standards Support Team Performance and Development Key Responsibilities Oversee the complete service fulfillment process from order confirmation to project completion. Ensure alignment between project requirements, service execution, and customer commitments. Identify service bottlenecks, disputes, or delivery risks and coordinate timely resolutions. Lead and mentor a team of project coordinators to achieve operational and performance goals. Monitor project tickets and ensure all are resolved within established service-level agreements (SLAs). Conduct regular governance meetings with internal teams and clients to ensure smooth service delivery. Drive continuous process improvement and efficiency initiatives across project fulfillment operations. Coordinate with various departments to ensure project completion and billing accuracy. Workforce Strategy, Planning and Scheduling. Manage reporting, documentation, and performance tracking for all active projects. Qualifications Bachelor’s Degree in Industrial Engineering, Business Administration, Marketing, or Finance. At least 3–5 years of managerial experience in service fulfillment, operations, or project coordination. Strong leadership, problem-solving, and analytical skills. Excellent communication and stakeholder management abilities. Proficient in MS Excel, PowerPoint , and experienced with tools such as Freshdesk, COMS, Oracle, and SharePoint . What We Offer Opportunity to lead a high-performing operations team. Exposure to end-to-end commercial project management. A culture that promotes continuous learning and process improvement. Competitive compensation and career growth opportunities within the organization. #J-18808-Ljbffr

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