Business Process Senior Associate

4 weeks ago

LapuLapu, Philippines Manulife Financial Full time

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. This role is responsible for sorting requests in AWD and ripping emails from simple to medium-complexity worktypes on timely and accurate manner. Position Responsibilities Responsible for sorting requests in AWD in accordance to established procedures while adhering to an agreed upon service levels standards. Ripping of emails from Mailbox. Practice good judgment in processing cases. Responsible for process indexing and data entry of transactions with utmost attention to quality and quantity. Perform thorough checking for every case and eliminate privacy incident. Suggests improvements to existing processes and solutions to improve the efficiency of the team. Such other duties and functions as assigned by Operation Management. Required Qualifications With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience. Amenable for fixed night shift. Basic knowledge of computer system and use of Microsoft word/excel. Minimum keyboarding skills of at least 45 words per minute Preferred Qualifications Adept in navigating AWD Chorus, Mainframe, Web, and e‑mail platforms. Ability to apply critical thinking and problem‑solving skills in a work environment. Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information) Fast Learner and can work with minimum supervision. Strong organizational skills. Good attendance record. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Manulife is an Equal Opportunity Employer At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留與所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 混合式 #J-18808-Ljbffr

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