Service Delivery Manager | MICTS

PURPOSEThe Managed ICT Services Head is a senior leadership position responsible for the strategic direction, operational excellence, and regional and overall growth of MICTS. This group currently offers Managed Infrastructure and Managed Security services, with significant opportunities for expansion into new managed ICT service areas. The role requires a...

Overview Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole. Responsibilities Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization. Ensure Operations technology tools &...

Overview Execute activities that will improve existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, business profitability, and retention of customers. Responsibilities Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the...

Overview The Service Portfolio Manager is responsible for defining, managing, and evolving the MSP’s service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale. The Service...

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. He/She is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A Service Delivery manager plays a vital role in boosting...

Responsibilities Involved in the creation Service Level Agreements Facilitates periodic evaluation and negotiation of SLA’s. Translates customer requirements into working instructions for Service Delivery. Mitigating and solving escalations with urgency and determination Provide regular update to customers for on-going activities such as Incident/Problem...

We are seeking an experiencedService Delivery Manager (Oracle NetSuite)to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager will serve...

Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Role SummaryThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...