Service Delivery Manager | MICTS

PURPOSEThe Managed ICT Services Head is a senior leadership position responsible for the strategic direction, operational excellence, and regional and overall growth of MICTS. This group currently offers Managed Infrastructure and Managed Security services, with significant opportunities for expansion into new managed ICT service areas. The role requires a...

Overview Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole. Responsibilities Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization. Ensure Operations technology tools &...

Overview Execute activities that will improve existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, business profitability, and retention of customers. Responsibilities Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the...

Overview The Service Portfolio Manager is responsible for defining, managing, and evolving the MSP’s service portfolio across Managed Security Services, Managed Infrastructure Services, and Consulting Services. The role ensures that all services in the catalog are strategically aligned, market-relevant, cost-effective, and deliverable at scale. The Service...

Overview We are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery...

Overview We are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery...

Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

Overview The role is responsible for overseeing the IT Group - Run The Bank (RTB) work intake process, which involves receiving requests from various business units or individuals for new projects. They will work with stakeholders to understand the scope and objectives of the work, determine the necessary resources needed and ensure smooth delivery of RTB...

Overview Currently hiring for roles under IT, Accounting/Finance, Sales, Healthcare, and Digital Marketing. Role Summary The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...