Email Customer Support Representative
3 weeks ago
About the job Email Customer Support Representative JOB PURPOSE Abide house rules being implemented by the account and the company. Know and understand the KPIs and how they are being rated. Attendance and Punctuality (with respect to shifting schedules of the account). Task Completion (Email, Live Chat and Inbound calls). Each rep has their assigned daily tasks for both shifts. Target is set for all QA as well. Sending of EOD reports (Internal). Target of tenure reps is 11 task per hour (TPH). For nesting period, it should be at atleast 5 tph for the given time. Quality parameters must be strictly followed all the time. Benchmark is 95%. EMAIL: Checking if there are over 24 hour emails (assigned reps per shift). Daily Checklist of Email folders (designated reps for AM and PM). Sending product query emails or complicated emails to senior advisor or US and UK SKU allocation team (External. Email list available to all). Courier Investigation emails to be sent separately is highly required. Utilization of all references provided by the client before escalating it to them since email isn't a live task. Providing notes and other reference to UK when email received is for Senior to deal with. No email shall be ignored, avoid cherry-picking. Qualifications: 0-6 months BPO experience handling voice or non-voice in an international account Amenable to work in a shifting schedule Amenable to work full-time onsite ( Ortigas, Pasig ) #J-18808-Ljbffr
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Email Support Representative
2 weeks ago
Pasig, National Capital Region, Philippines VNSI Full time ₱228,000 per yearSeasonal CampaignInternational AccountEmail Support Representativewith 7 days Paid TrainingOnboarding Date: Dec 1 and January 1No fix weekend offJob Type: TemporaryContract length: 5 monthsPay: From Php19,000.00 per monthBenefits:Company Christmas giftCompany eventsPaid trainingPromotion to permanent employeeWork Location: In person
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Pasig, National Capital Region, Philippines 8434ff54-7131-4b6c-8718-5e4220c56650 Full time ₱324,000 - ₱432,000 per yearJob description:We are looking for detail-oriented and customer-focused Non-Voice Customer Service Representatives to join our BPO team. In this role, you will provide support to customers through chat and email communication, ensuring timely, accurate, and professional responses.Site: Bridgetowne QC/PasigDesignation: Customer Service Representative / Call...
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Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱150,000 - ₱250,000 per yearWe are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.Key Responsibilities:Handle customer inquiries and resolve issues promptly...
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Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines H&K Business Support Inc. Full time ₱216,000 - ₱432,000 per yearResponsibilities:Respond promptly to customer inquiries via phone, email, chat, or other communication channels.Resolve customer complaints and issues efficiently and professionally.Provide accurate information about products, services, pricing, and company policies.Process orders, returns, exchanges, and account updates accurately.Escalate complex or...
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Pasig, Philippines Caldwell Communications Full timeOverview Sales Support Representative / Pure Chat and Email / Non-Voice Role at Caldwell Communications Responsibilities Answers phone calls and provides information/assistance to clients Checks mail, fax, and internet mail to provide customer assistance Communicates with customers by phone or written correspondence to resolve concerns Answers participant...
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Customer Service Representative
4 weeks ago
Pasig, Philippines StackPh Full timeWe are looking for a Customer Service Representative to handle customer inquiries, provide product and service information, and resolve issues with professionalism and efficiency. The role requires excellent communication skills, patience, and a customer-first attitude. Responsibilities: • Answer customer calls, chats, or emails in a timely...
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Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱150,000 - ₱250,000 per yearAsiatel Outsourcing (Asia Teleservices Inc.), a rapidly growing BPO company established in 2006 with over 200 employees, provides exceptional outsourcing services to global clients. We are currently expanding our International Remittance Account and looking for skilled and customer-focused CUSTOMER SERVICE REPRESENTATIVE to join our team.Key...
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Customer Service Representative
3 days ago
Pasig City, Philippines Miranda HR Full timeAs a Customer Service Representative, you will be the frontline connection between the company and its clients. Your role is to provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels such as phone, email, and chat. Key Responsibilities: - Respond to customer inquiries in...
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DigitalChat Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱25,000 - ₱50,000 per yearAbout the roleJoin our dynamic team at Top1Movers Worldwide Inc.' as a DigitalChat Customer Service Representative. In this full-time role based in Pasig City Metro Manila, you will be the face of our company, providing exceptional customer service and support through our digital channels. Leveraging your outstanding communication skills, you will be...
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Customer Care Specialist – Tech Support
2 weeks ago
Pasig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱15,000 - ₱25,000 per yearTechnical Support Representative – Cable/Internet Account (Inbound/Email)Up to PHP 20,000 Salary + PHP 20,000 Sign-On Bonus1-Day Hiring ProcessLooking for a fresh start this holiday season? Join our team as a Technical Support Representative and help customers resolve cable and internet concerns through inbound calls and email support.What We...