
Assistant Manager with Revenue Cycle Management
2 weeks ago
Overview
We are currently seeking seasoned Call Center Leaders to manage our healthcare claims processing delivery center. This leadership position involves overseeing Assistant Managers and managing a team of 50 Claim Resolution Specialists. The role is performance-focused, requiring strong leadership, organization, and people skills.
Ideal candidates should have prior experience in call center operations, particularly in healthcare back-office environments such as Revenue Cycle Management (RCM) or Accounts Receivable (AR).
Key Responsibilities- Supervise two call center supervisors managing both inbound and outbound teams.
- Guide and coach team members on best practices for resolving claims.
- Monitor and manage team metrics and productivity to meet operational goals.
- Promote a high-performance culture focused on accountability, improvement, and excellence.
- Oversee workforce planning and set team objectives.
- Ensure high levels of customer satisfaction in all service interactions.
- Track and improve team performance, including payroll accuracy.
- Provide ongoing feedback and coaching to drive individual and team success.
- Communicate process updates clearly and consistently.
- Collaborate with internal departments like Quality Assurance, Training, IT, and Recruitment.
- Handle staffing responsibilities, including hiring, performance management, and terminations.
- Act as a subject matter expert on client processes and needs. Perform other duties as assigned.
- 5-7 years of experience in call center operations, ideally within healthcare (RCM/AR preferred).
- 3–5 years of management experience.
- Bachelor’s degree or equivalent work experience.
- Fluency in English (verbal and written).
- Strong organizational and communication skills.
- Willingness to work assigned shifts (including training) aligned with U.S. CST hours.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Skilled in conflict resolution and problem-solving.
- Customer service mindset with strong attention to detail and empathy.
- Able to manage multiple priorities and work independently in a dynamic environment.
- Effective at building relationships and fostering team collaboration.
- Must pass background/security checks and drug screening as part of the hiring process.
At Kavi Philippines, we value your contributions and support your professional development. If you’re looking for a company where your leadership makes a difference, apply now
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