Customer Success Representative

3 weeks ago

Quezon City, Philippines Altametrics Full time

Customer Success Representative (Remote – Philippines) Location: Altametrics Manila, National Capital Region, Philippines. Remote position, US-based schedule (Pacific Time Zone). Base Pay Range $5.00/hr – $6.00/hr Company Overview Altametrics designs and deploys infrastructure solutions known for performance. The firm combines software design with consultancy and support services for business-critical applications. Enterprise software solutions help businesses work productively, operate profitably, increase customer service and value, integrate with other business applications, and access information for executive decisions. Altametrics offers a comprehensive product line of enterprise software and professional services. Position Summary A Customer Success Representative ensures that new clients are effectively introduced to our solution and provided with the necessary support and resources to become engaged and successful users. The role is US-based; schedule could be morning, afternoon, or overnight (Pacific Time Zone). The position requires a flexible schedule. Major Responsibilities and Essential Functions Implement onboarding tactics aligned with both company and client objectives. Configure client accounts within expected timeframes and identify and address issues accordingly. Collaborate with internal and external teams to resolve issues. Remain amenable to shifting schedule. Required Skills And Experience Restaurant experience is a big plus. 2–4 years of experience in a customer-facing role (Support, Implementation, or Onboarding). Strong written and verbal communication skills to create a clear and effective onboarding experience. Ability to manage multiple projects and tasks simultaneously and efficiently. Demonstrated ability to use Microsoft Excel to create, format, and manipulate spreadsheets. Experience using Microsoft Word to create, format, and edit documents. Equipment Required Personal computer. Consistently stable internet connectivity. An alternative internet source in case of any connectivity issues. A web‑camera, which may be integrated into your laptop or an external device linked to your desktop computer. A microphone, which may be integrated into your laptop or an external device linked to your desktop computer. Monitask Time Tracker. Seniority Level Not Applicable Employment Type Full‑time Job Function Other Industries Software Development #J-18808-Ljbffr

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