Team Leader

1 week ago

Cebu City, Philippines Planas chuliganas Full time

We are Planas Chuliganas , a European BPO with a 500+ strong team , expanding in Cebu We’re looking for a dynamic Team Leader who thinks outside the box and is hungry to deliver excellence. You’ll report directly to the Site Director, work closely with our client, and lead a team supporting customers in chat, e-mail and a bit of voice support.

What You’ll Do:

  • Lead, inspire, and challenge your team to think beyond the usual while handling chats, emails, and tickets️

  • Drive excellence in performance by monitoring KPIs (CSAT, Quality, SLA, etc.) and turning insights into actionable improvements

  • Collaborate closely with the client , providing updates, reports, and fresh ideas that add real business value

What We’re Looking For:

  • 2–3 years leadership experience (BPO, e-commerce, or retail preferred)

  • Strong people management and communication skills

  • Analytical, results-driven, and highly adaptable

What We Offer:

  • Competitive pay of up to 65k (45k gross + monthly performance incentives of up to 20k)

  • HMO, benefits, 13th month pay, allowances ????

  • Up to 20 PTO days annually

  • Career growth in a dynamic international BPO

If you’re ready to lead with passion and deliver results, apply now

#J-18808-Ljbffr

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