Automation & Process Specialist

2 weeks ago

San Fernando, Philippines Thumbtack Full time
Overview

Automation & Process Specialist role at Thumbtack.

Direct message the job poster from Thumbtack.

About the Service Operations Team

We\'re a tight-knit team of process, program management, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys, and redesign them with AI-enabled automation and processes. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the role

As an Automation & Business Process Specialist, you will be a key contributor to Thumbtack’s service experience transformation. You’ll own specific business problems within the service journey and drive process redesign, supported by targeted automation and AI applications. Your orientation is toward outcomes—faster resolution, more consistent quality, and smarter operations—not just system configuration.

What you’ll do
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
In order to be successful, you must bring
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst and Project Management
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Senior Sales Compensation Analyst

    2 weeks ago

    San Fernando, Philippines Culture Amp Full time

    Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Marketing Automation Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per year

    Optimize Systems. Empower Strategy. Drive innovation behind the scenes in marketing operations-where precision meets performance to support global impact. Step into a global career in the computer software industry while staying rooted in the Philippines. This role offers international exposure and a chance to work with high-performing teams, influence...

  • Invoice Processing Specialist

    4 weeks ago

    San Fernando, Central Luzon, Philippines Office Beacon LLC Full time

    OverviewRecruitment Specialist at Office Beacon LLCOffice Beacon LLC is seeking a detail-oriented and reliable Invoice Processing Specialist to join our operations support team. This role plays a critical part in ensuring the accuracy and timeliness of invoice processing, contributing to the efficiency of our finance and administrative...

  • Pipedrive CRM

    1 week ago

    San Fernando, Philippines Huzzle.com Full time

    Overview 4 days ago Be among the first 25 applicants Job Type : Part-time (10-20 hours/week, potential to scale to full-time) Location : Remote (Must overlap with some UK business hours) About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups,...

  • Process Control

    2 weeks ago

    San Juan, Philippines www.findapprenticeship.service.gov.uk - Jobboard Full time

    Job Title: Process Control & Automation EngineerDepartment: Cold Rolled Products (CRP)Location: Port Talbot (SA13)Salary: Up to £40,000 + Annualised Hours and further benefitsClosing Date: Sunday 31st August 2025We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference.Shape the future of...

  • Process Excellence Director

    4 days ago

    San Fernando, Central Luzon, Philippines Sutherland Full time ₱2,000,000 - ₱2,500,000 per year

    Job descriptionSutherland is seeking an organized and reliable person to join us as a Process Excellence & Digital Transformation Leader (Banking Vertical). We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...

  • Senior QA Automation Lead

    2 weeks ago

    San Fernando, Philippines LegalMatch Full time

    1 week ago Be among the first 25 applicants As a Senior QA Automation Lead, you will lead the quality assurance strategy across teams to ensure the reliability, performance, and scalability of our web and software products. You will mentor QA engineers, drive automation initiatives, and collaborate closely with Engineering, Product, and DevOps teams to align...

  • GoHighLevel Automation Specialist

    2 weeks ago

    San Juan, Philippines WeAssist.io Full time

    About the Client Automation Growth Engine – Specializes in GoHighLevel CRM, automation workflows, and sales funnels. Proven Track Record – Has helped companies unlock 7–8 figure growth through systems and strategy. Strategic Partner – Works closely with founders to build sustainable and scalable operations. Results-Focused – Data-driven methods...

  • Process Development Software Sr. Engineer

    2 days ago

    San Fernando, Central Luzon, Philippines Magnecomp Precision Technology PCL. Full time ฿600,000 - ฿1,200,000 per year

    JOB SUMMARY:In charge of new machine, new process develop and mass production for improved process capability, product performance.RESPONSIBILITIES:· Design and develop new process for improvement.· Optimize product specification base on customer drawing and meet customer requirement.· To define and optimize internal product specification to meet customer...

  • HubSpot CRM Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Boomering inc Full time ₱1,200,000 - ₱2,400,000 per year

    This is a remote position.Position Title: HubSpot CRM Specialist (Sales, Marketing & Service)Work Set-up: Work-from-Home Salary: Php 40, Php 55,000.00Schedule: 9:00 AM – 5:30 PM NSW Time (7:00 AM – 3:30 PM PH Time)Observed Holidays: New South Wales, Australia HolidaysWe are looking for a proactive and detail-oriented HubSpot CRM Specialist to support the...