Patient Care Specialist
3 weeks ago
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. JOB DUTIES AND RESPONSIBILITIES Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner. Answer telephone calls promptly and efficiently following telephone handling standards of the Company. Handle inquiries over the telephone and screens or directs calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant). Handle patient complaints and refers to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner. Ensure that appropriate and relevant promotional or information materials are available for the patients or customers. Scheduling of Patients Ensure proper scheduling of patients for treatment and services in the CRM and logbook Confirm patient’s appointment the day before the schedule Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule Handling of Patient Information and Patient Charts Facilitate the filling out of the Patient Data Sheet and ensures completeness of information Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap Maintain proper filing of charts Pull out charts of patients as necessary and returns charts after use in their proper places Prepare charts of patients scheduled the next day Others Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action Undertake promotional, sales and marketing activities via the phone or direct customer encounter Attend and participates in all required meetings, events or trainings Ensure compliance to company established policies and procedures Lend support or assistance as Reliever in other clinics as deemed necessary Perform other duties as may be assigned Qualifications Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 Year(s) of working experience in the related field is required for this position Must have outstanding customer service orientation Excellent communication skills Must be able to display tact, courtesy and initiative #J-18808-Ljbffr
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Patient Care Specialist
2 weeks ago
Taguig, Philippines Belo Medical Group, Inc. Full timePatient Care Specialist The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties And Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in...
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Patient Care Coordinator
5 days ago
Taguig, Philippines OSREM Full timeAbout the role As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients. This full-time position is based in Taguig City, Metro Manila, where you will liaise with medical professionals, patients, and their families to coordinate all aspects of patient care. What you'll be doing: *...
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patient care navigator
4 days ago
Taguig, National Capital Region, Philippines St. Luke's Medical Center Full time ₱900,000 - ₱1,200,000 per yearBrief Job Summary:Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.Duties and Responsibilities:Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and...
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Patient Care Coordinator
2 weeks ago
Taguig, National Capital Region, Philippines OSREM GLOBAL Communication Inc Full time ₱250,000 - ₱350,000 per yearAbout the role As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients. This full-time position is based in Taguig City, Metro Manila, where you will liaise with medical professionals, patients, and their families to coordinate all aspects of patient care.What you'll be doingScheduling...
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Patient Care Intern
4 days ago
Taguig, National Capital Region, Philippines My Kindred Full time ₱200,000 - ₱250,000 per yearNote: This is a paid internship with a hybrid setup. Kindred is looking for a Full-Time Patient Care Intern As our Patient Care Intern, you will have the following responsibilities:Patient Coordination & Support - review, respond to, and document all patient queries in all channels within defined timelines, escalating patient issues promptly, focusing on...
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US Patient Care Coordinator
1 week ago
Taguig, National Capital Region, Philippines Execo Full time ₱900,000 - ₱1,200,000 per yearAre you ready to become fluent in the two most important languages of the future: exceptional human care and artificial intelligence? We're looking for a seasoned customer experience leader in the Philippines to step into a role that's less about following scripts and more about shaping the future of patient journeys. This isn't just a job; it's your...
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US Patient Care Coordinator
4 days ago
Taguig, National Capital Region, Philippines Execo Group Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAre you ready to become fluent in the two most important languages of the future: exceptional human care and artificial intelligence? We're looking for a seasoned customer experience leader in the Philippines to step into a role that's less about following scripts and more about shaping the future of patient journeys. This isn't just a job; it's your...
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Patient Care Administrator
2 weeks ago
Taguig, National Capital Region, Philippines Q2 HR Solutions Full time ₱150,000 - ₱250,000 per yearJob Title:Patient Care AdministratorLocation:Bonifacio Global City, Taguig, Manila, PhilippinesIndustry:HealthcareResponsibilities:Support the patient journey by handling administrative duties such as booking appointments, updating patient records, and liaising with referrers.Ensure accuracy of data input into patient administration systems and maintain...
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Patient Care Coordinator
4 days ago
Taguig, National Capital Region, Philippines ALLSECTECH MANILA, INC Full timePatient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly)Qualifications:Candidate...
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Patient Care Administrator
4 days ago
Taguig, National Capital Region, Philippines Group of Companies Full time ₱250,000 - ₱450,000 per yearOverviewThe Patient Care Administrator is responsible for supporting patients throughout their healthcare journey by managing administrative tasks, coordinating appointments, and ensuring accurate and timely communication. This role requires a detail-oriented and empathetic individual who can work efficiently in a fast-paced environment and deliver excellent...
