Patient Care Coordinator

5 days ago

Taguig, Philippines OSREM Full time

About the role

As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients. This full-time position is based in Taguig City, Metro Manila, where you will liaise with medical professionals, patients, and their families to coordinate all aspects of patient care.

What you'll be doing:

* Scheduling and coordinating patient appointments, procedures, and follow-up visits
* Communicating with patients, families, and healthcare providers to ensure a seamless care experience
* Maintaining accurate and up-to-date patient records and documentation
* Assisting patients with insurance claims and billing inquiries
* Coordinating with the healthcare team to facilitate the implementation of patient care plans
* Providing exceptional customer service and acting as the primary point of contact for patients

What we're looking for

* Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals
* Basic conversational English proficiency required for effective patient communication
* Strong organisational and multitasking abilities, with a keen attention to detail
* Proficiency in using electronic health record (EHR) systems and other relevant software
* Familiarity with healthcare insurance processes and regulations
* Relevant experience in a patient care coordination or medical administrative role
* Candidates with local or international voice account experience are a plus
* Compassionate and empathetic approach to patient care

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