Resiliency Analyst

3 weeks ago

Metro Manila Philippines Optum Full time

Overview

We are seeking a dedicated and detail-oriented Resiliency Analyst to join our Global Crisis Management (GCM) team. This role is crucial in ensuring our organization’s preparedness, response, and recovery to incidents, events, and crises. The Resiliency Analyst is part of the GCM Team under the Enterprise Resilience (ER) Department, Enterprise Security & Resilience Office (ESRO).

The GCM Team is dedicated to maintaining solid business continuity and promoting resiliency by managing events that impact UHG people, property, and reputation. This role involves monitoring and providing proactive situational awareness, analyzing time-sensitive information, managing program administration tasks, handling incidents, and supporting events and crisis management efforts. The Resiliency Analyst will collaborate with shift leads to ensure effective execution of tasks. Our team operates on a 24/7 Follow-the-Sun model, with three shifts, ensuring continuous global crisis management. This role requires participation in a rotating on-call schedule, including weekends and regional holidays, to ensure continuous support coverage.

Responsibilities
  • Monitoring and providing proactive situational awareness; analyzing time-sensitive information
  • Managing program administration tasks and supporting incidents, events, and crisis management efforts
  • Collaborating with shift leads to ensure effective task execution
  • Supporting a 24/7 Follow-the-Sun crisis management model with three shifts
  • Participating in rotating on-call coverage including weekends and regional holidays
  • Contributing to issues prevention, escalation, and corrective actions
Qualifications
  • Experience in incident response, crisis management, emergency management, business continuity, and/or intelligence analysis
  • Experience working within a command/operation center environment
  • Proficiency with MS Office (Excel, Word, OneNote, PowerPoint, Teams)
  • Proven excellent customer service, being self-managed, proactive, and organized
  • Write and speak clearly and communicate effectively with internal and external partners
  • Solid analytical skills, excellent communication abilities, and a proactive approach to managing and mitigating risks
What we offer
  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits
Who we are
  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.
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