Loan Completions Officer

3 weeks ago

Taguig, Philippines ColCap Financial Group Full time

Join to apply for the Loan Completions Officer (UK/mid shift) role at ColCap Financial Group The Loan Completions Specialist plays a vital role in progressing mortgage applications from offer through to completion. You will be a key point of contact for conveyancers, brokers, and internal teams, helping manage post-offer queries, ensuring the required documentation is received, and supporting the timely release of funds. Your focus will be on delivering a smooth, accurate, and customer-focused completions journey, in line with internal procedures and regulatory expectations. Key Responsibilities Manage and progress post-offer mortgage cases through to completion. Liaise with conveyancers to resolve outstanding requirements or legal queries. Respond to post-offer queries from brokers and customers, ensuring timely and accurate responses. Ensure all required documentation is in place before completion, including signed mortgage deeds and certificate of title. Coordinate with Treasury to facilitate the release of funds in line with drawdown schedules. Risk & Compliance Checks Conduct final stage checks to confirm all offer conditions have been satisfied before drawdown. Flag and escalte potential issues or concerns around documentation, funding, or conveyancer performance. Adhere to internal and regulatory controls, maintaining data accuracy and audit readiness. Collaboration & Performance Work towards agreed business and team KPIs, including turnaround times and service level targets from offer to completion. Participate in process reviews and flag areas for improvement or recurring issues where appropriate. Work effectively with colleagues across Operations, Risk, and Compliance to ensure smooth case progression. Qualifications & Skills Proven customer service skills. Ability to maintain confidentiality and work independently. Excellent communication and organizational skills. Attention to detail and ability to meet deadlines. Positive attitude, enthusiasm, and willingness to learn. Previous mortgage industry experience a plus. Seniority level Associate Employment type Full-time Job function Finance Industries Banking and Financial Services #J-18808-Ljbffr

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