Loan Officer

4 weeks ago

Taguig, Philippines ColCap Financial Group Full time

Join to apply for the Loan Officer (Packaging - day shift) role at ColCap Financial Group . Responsibilities Managing the coordination of loan documents and loading of loan application on an in‑house computer system. Ensuring the service and quality objectives are being attained and maintained on a consistent basis. Tracking tasks given to team members as part of productivity monitoring. Ensuring KPIs are adhered to. Responding to queries being sent through emails and fax as well as actioning and processing tasks and requests. Liaising regularly with the Credit team regarding issues and progress. Escalation of specific matters, queries and concerns to the appropriate department that Originations team is unauthorised to approve or handle. Escalating matters regarding interest rates for clarification and approval by the Management. Review documentation within 24 hours of receipt for discrepancies, omitted data, calculate verified income, very assets and update internal system. Immediately notify Loan Originator of any documentation discrepancies. Loan Originator will determine necessary remedies or resolution. Ensuring that all appropriate closing documentation is in the loan file (documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators). Processing loans to meet contract deadlines and rate lock expiration dates. Assist other processors, underwriters and closing departments if needed. Maintains a focus on enhancing customer service skills knowledge. Undertakes any other tasks or duties as deemed necessary by the Management to achieve business goals. Qualifications Preferably with Australian Mortgage experience. Confident and articulate, able to engage in conversations and building relationships with clients at the highest level. Ability to cope with change. Ability to time‑manage. Able to work well under pressure. Excellent analytical skills. Ability to work on multiple tasks. Ability to work in a fast‑paced environment. Strong communication skills (written and verbal). Strong team ethics. Desire to achieve goals. Strong understanding of the importance of quality. Strong PC and typing skills. Seniority level Associate Employment type Full‑time Job function Finance Industries Banking and Financial Services #J-18808-Ljbffr

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