Service Experience Learning and Enablement Director

4 weeks ago

Pasay, Philippines Tink Full time

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Lead a team of training professionals, fostering an environment of continuous learning and improvement. Ensure role-based competencies for trainers are kept up-to-date and that adequate production time is allocated for this purpose. Partner with line of business leaders to assess and manage the training and enablement needs of Client success. Coordinate with workforce management to ensure training initiatives align with business objectives and workforce planning. Evaluate the effectiveness of training programs and make improvements based on feedback and outcomes. Keep abreast of the latest training trends, developments, and best practices, particularly in relation to adult learning principles. Ensure course material accurately reflects and supports the business and strategic objectives of Visa and its clients within the given market. Update course materials according to schedule, or more frequently as needed. Implement training Key Performance Indicators (KPIs) and manage the training budget. Develop and maintain relationships with external training suppliers and vendors. Serve as an expert in training design and adult learning principles, applying this expertise across the organization. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications 8 years of work experience with a Bachelor's degree or At least 4 years of work experience with Advanced degree (Masters, MBA) Experience in designing and implementing training programs and frameworks in Product, Go-To-Market Services or Client Services. Preferred Qualifications A minimum of 5 years' experience in training management, preferably in Product, Go-to-Market Services or Client Services Profound knowledge of adult learning principles and training design Excellent leadership and team management skills Strong written and verbal communication skills Proficiency in MS Office and Learning Management Systems (LMS). Experience with e-learning platforms and practices Proven track record in developing and executing successful training programs Strong budgeting and project management skills Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr

  • Service Experience Learning and Enablement Director

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