Case Manager

Patient Care Coordinator - Virtual Assistant (Ma…)

Posted 15 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.

In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client

The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.

The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

• Patient-Facing Responsibilities: Maintain up-to-date therapy caseloads to ensure optimal utilization.
• Create and manage patient files in the clinic’s EMR system.
• Review intake paperwork for accuracy; confirm it is received 48 hours prior to appointments.
• Conduct intake calls with new patients and families.
• Schedule evaluations and ongoing appointments, coordinating with therapists for availability.
• Manage cancellations, follow the clinic’s cancellation policy, and work proactively to reduce missed visits.
• Maintain and manage the clinic waitlist, ensuring timely communication with families.
• Manage email communications with clients, ensuring professional and timely responses.
• Operational & Administrative Support: Review therapist timesheets for payroll purposes and track weekly hours in the clinic’s system.
• Assist with documentation review to ensure compliance and accuracy.
• Support coordination across therapists and admin staff for smooth clinic workflow.
• Manage and update email lists for client communication.

Requirements

• Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
• Strong organizational skills with attention to detail.
• Excellent communication skills (verbal and written) with a professional and compassionate tone.
• Experience using EMR systems (clinic uses Practice Pro).
• Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
• Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
• Reliable, proactive, and able to integrate as a core member of the client’s team.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Patient Care Coordinator - Virtual Assistant (Seattle/Pacific Time)

Posted 22 days ago

Job Description

Permanent

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Patient Care Coordinator to support our client's growing physical therapy clinic based in Seattle, Washington (Pacific Time). In this fully remote role, you will manage the clinic’s front office workflow—ensuring patients receive excellent support and a welcoming experience from their first interaction through ongoing care.

About the Practice

The clinic is committed to providing personalized, patient-centered physical therapy services in a collaborative and supportive environment. With a focus on community care and building strong client relationships, they value professionalism, empathy, and reliability in every patient interaction.

Why Join This Team?

• Mission-driven environment focused on patient care
• Opportunity to support a community-focused physical therapy practice
• Collaborative and compassionate team culture
• Direct impact on patient experience and satisfaction

Responsibilities

• Answer phone calls, emails, and SMS patient inquiries
• Schedule and confirm appointments, follow-ups, and referrals
• Process intake forms and maintain patient records in EMR
• Verify insurance and coordinate with billing staff as needed
• Provide polite and professional customer service to patients
• Support front desk workflow, including reminders, forms, and general inquiries
• Collaborate with in-person staff to ensure smooth operations

Tools & Platforms

• EMR: Prompt EMR
• Communication: Gmail
• Phones: Weave
• File Management: Google Drive
• Scheduling: Prompt EMR Scheduler

Requirements

• 1+ year experience in healthcare admin, receptionist, or VA role
• Familiarity with U.S. insurance verification workflows preferred
• Strong communication and organizational skills
• Fluent spoken and written English
• Comfortable working U.S. business hours (Pacific Time)

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines

Patient Care Assistant

Manila, Metropolitan Manila

Premiere Medical and Cardiovascular Laboratory Inc.

Posted today

Job Description

• Responsibilities: Handles phone and walk-in inquiries; keeps inquiry data; sets patient appointments and conducts follow-ups; manages the laboratory directory database; coordinates with different departments.

Job Qualifications

• Graduate of any Bachelor's degree
• Excellent communication skills both oral and written
• Experience in Customer Service is Advantage
• Keen to details, organized, versatile, and can work under pressure with minimal supervision
• Fresh graduates are encouraged to apply

Benefits

• Company events
• Employee discount
• Paid training

Schedule: 8 hour shift

Supplemental Pay: 13th month salary, Overtime pay

COVID-19 considerations

Safety measures described are in place including barriers, air purifiers, PPE, and regular sanitization.

Ability to commute/relocate

• Manila: Reliably commute or planning to relocate before starting work (preferred)

Virtual Case Manager

1200 Makati City, National Capital Region

Remote Workmate Pty Ltd

Posted 558 days ago

Job Description

Permanent

This is a remote position.

Virtual Case Manager

Full Time - 40 hours per week

Work Schedule: 11:30 PM to 7:30 AM PHT, Monday to Friday

About Remote Workmate:

We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential. We guarantee you fair pay for work done and bring multiple opportunities your way.

About the Client

Our client is an attorney with over 15 years of experience specializing in complex accident claims. He is known for his track record of successfully handling cases through negotiation and trial, with a commitment to ensuring his clients receive the compensation they deserve.

Our client emphasizes personalized legal representation, treating each client as an individual rather than a case number. He understands the stress that clients may be under after an accident and tailors legal strategies to meet their unique needs and goals. He has a network of experienced professionals to support his clients\' claims, including doctors, accident reconstructionists, and engineers.

About the Role

Our client is seeking a Virtual Case Manager to join his team. This role will primarily involve pre-litigation case management tasks in a legal practice. The Case Manager will be responsible for client interaction, document management, demand preparation, communication with insurance companies, and collaboration with various stakeholders. This is a remote position and it requires strong organizational and communication skills.

Responsibilities

• Obtaining, organizing, and managing client medical records and bills
• Work with client to determine providers
• Obtain medical records from all providers, organize and document the status of medical records
• Obtain medical expenses from providers, and health insurance companies
• Prepare a spreadsheet to track total medical expenses
• Determine and document liens
• Obtaining, organizing, and managing police reports, fire department reports, obtaining documents from other governmental entities
• Work with the client, attorney, and legal team, to determine what governmental documents and reports need to be obtained
• Open new client files; open the file in Clio and Windows File Explorer
• Document statute of limitations in Clio and Excel spreadsheet
• Document government claim form deadlines (6 months from the date of accident) in Clio and Excel spreadsheet
• Document deadline to obtain medical payments from Client's auto insurance company in Clio (1 year from date of accident)
• Contact at-fault parties' insurance company, send a letter of representation, obtain adjuster information, and receive written confirmation
• Contact the Client's insurance company, send a letter of representation, obtain adjuster information, and receive written confirmation
• Send a letter to the at-fault party, where appropriate
• Work with clients to determine medical providers, health insurance companies, auto insurance companies, liens
• Obtain documents from the client to support the case, such as photographs, lost wage information
• Work with client and attorney to ensure the client is receiving adequate medical treatment, and all documents have been requested and received

Qualifications

• Previous experience in personal injury law, insurance defense, or a related field is required.
• Knowledge of the injury claim process is essential.
• Familiarity with the legal system and legal terminology is desirable.
• Basic understanding of medical records and terminology related to injury claims.
• Strong organizational skills are crucial for efficiently managing multiple cases, documents, and deadlines.
• Excellent verbal and written communication skills are essential for client interaction, negotiations, and collaboration with team members.
• The ability to work independently, make decisions within established guidelines, and handle a diverse workload with minimal supervision is important.
• Proficiency in using software such as Clio legal software, Microsoft Word, Outlook, Excel, and Adobe Acrobat is necessary. Familiarity with legal case management software is a plus.
• Proficient in conducting research and summarizing findings.
• Maintain regular communication via Slack, Zoom, and phone calls.
• Participate in daily team meetings for updates and collaboration.
• Willingness to learn and adapt to the role.
• Ability to maintain confidentiality and adhere to ethical standards.
• Prior experience in personal injury or wrongful death cases will be considered a plus.

Software and Tools

• Clio Grow
• Clio Manage
• Ooma VOIP system
• Slack for internal communication
• Microsoft Office Suite (Word, Outlook, Excel)
• Adobe Acrobat
• Ooma Office
• Slack
• File Explorer

Please click "I'm Interested" to access our application page to submit your application.

If you are encountering issues in attaching the documents to your job application, please send the files directly and put in the subject line the position title of the role you are applying for.

Home-Based Requirements

• Fast and reliable wired internet connection of not less than 25 Mbps
• Quiet, private home office free from noise background or distractions
• Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam

If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you

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