Warranty Administrator

2 weeks ago

Pasay, Philippines MicroSourcing Full time

Warranty Administrator (Chat Support exp.) | Oniste (MOA) | Night Shift Join to apply for the Warranty Administrator (Chat Support exp.) | Oniste (MOA) | Night Shift role at MicroSourcing . Position: Warranty Administrator Location: Two Ecom Center, MOA, Pasay, Philippines Work setup & shift: Onsite | Night Shift Why join MicroSourcing? Competitive Rewards: above-market compensation, healthcare coverage on day one, plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. Collaborative Spirit: participate in company-sponsored events and activities. Work-Life Harmony: flexible work arrangements. Career Growth: continuous learning and advancement opportunities. Inclusive Teamwork: celebrate diversity and foster an inclusive culture. Your Role Navigate effectively between 3 customer chats simultaneously while maintaining exceptional customer service. Resolve customer warranty inquiries, demonstrating conflict resolution and problem‑solving skills. Process requests and enter data accurately, utilizing multiple applications at once to complete tasks efficiently. Apply empathy and a strong customer‑service orientation to all interactions. Maintain a high level of reliability, adhering strictly to attendance and punctuality standards. What You Need: Non‑negotiables Minimum of 1‑2 years of prior Chat experience. Proficiency in the English language for both comprehension and written communication. Ability to multitask and utilize more than one application simultaneously to assist customers. Willingness to work On‑Site (Monday – Friday, Full‑time). Must live within one hour's commute to the MicroSourcing Manila office. Preferred skills/expertise Experience using Salesforce (Cases and Chats). Strong data entry skills with excellent attention to detail. Demonstrated product knowledge relevant to warranty administration. Ability to work a Night Shift schedule that aligns with US EST Day hours. Proven ability to handle and resolve conflict effectively in a customer support environment. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is our commitment, not a slogan. For more information, visit Terms & conditions apply. #J-18808-Ljbffr

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