Warranty Administrator

6 hours ago

Pasay, National Capital Region, Philippines MicroSourcing Full time ₱15,000 - ₱30,000 per year

Discover your 100% YOU with MicroSourcing
**Position: Warranty Administrator

Location: Two Ecom Center, MOA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift
Why join MicroSourcing?
You'll Have**
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As a Warranty Administrator, you will:

  • Navigate effectively between 3 customer chats simultaneously while maintaining exceptional customer service.
  • Resolve customer warranty inquiries, demonstrating conflict resolution and problem-solving skills.
  • Process requests and enter data accurately, utilizing multiple applications at once to complete tasks efficiently.
  • Apply empathy and a strong customer service orientation to all interactions.
  • Maintain a high level of reliability, adhering strictly to attendance and punctuality standards.

What You Need: Non-negotiables

  • Minimum of 1-2 years of prior Chat experience.
  • Proficiency in the English language for both comprehension and written communication.
  • Ability to multitask and utilize more than one application simultaneously to assist customers.
  • Willingness to work On-Site (Monday – Friday, Full-time).
  • Must live within one hour's commute to the MicroSourcing Manila office.

Preferred skills/expertise

  • Experience using Salesforce (Cases and Chats).
  • Strong data entry skills with excellent attention to detail.
  • Demonstrated product knowledge relevant to warranty administration.
  • Ability to work a Night Shift schedule that aligns with US EST Day hours.
  • Proven ability to handle and resolve conflict effectively in a customer support environment.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply

  • Communications Center Lead

    2 weeks ago

    Pasay, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARYThe Post Turnover Support Supervisor oversees the Communication Center responsible for managing all incoming and outgoing client interactions. This role ensures prompt, consistent, and courteous handling of client concerns through emails, phone calls, and walk-in inquiries. The Supervisor also coordinates with relevant internal departments to...

  • Post Turnover Support Assistant

    2 weeks ago

    Pasay, National Capital Region, Philippines SMDC Full time ₱20,000 - ₱40,000 per year

    JOB SUMMARYThe Email Coordinator is responsible for managing and responding to emails from unit owners, and other stakeholders. The role ensures that all email communications are timely, accurate, and in line with company policies and service standards. The coordinator also supports internal coordination by endorsing concerns to appropriate departments and...

  • purchasing assistant

    6 hours ago

    Pasay, National Capital Region, Philippines RIO LOGISTICS (S) PTE. LTD Full time ₱40,000 - ₱80,000 per year

    Job Summary / Job DescriptionThe Purchaser (Defence) is responsible for sourcing, acquiring, and managing procurement of goods, equipment, and services specific to defence needs. This includes ensuring compliance with government regulations, quality and technical specifications, security requirements, cost efficiency, and timely delivery to support defence...

  • IT Support Associate

    4 weeks ago

    Pasay, Philippines SM Engineering Design and Development Corp. Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SM Engineering Design and Development Corp. HR Associate at SMEDD Corp. | Talent Acquisition Job Responsibilities Resolves day to day technical IT concerns reported through SMITH Software installation and maintenance Generation of monthly print report Printer...

  • Email Coordinator

    2 weeks ago

    Pasay P, Philippines SM Development Corporation Full time ₱252,000 per year

    JOB SUMMARYThe Email Coordinator is responsible for managing and responding to emails from unit owners, and other stakeholders. The role ensures that all email communications are timely, accurate, and in line with company policies and service standards. The coordinator also supports internal coordination by endorsing concerns to appropriate departments and...

  • Communications Center Lead

    2 weeks ago

    Pasay P, Philippines SM Development Corporation Full time ₱336,000 - ₱504,000 per year

    JOB SUMMARYThe Post Turnover Support Supervisor oversees the Communication Center responsible for managing all incoming and outgoing client interactions. This role ensures prompt, consistent, and courteous handling of client concerns through emails, phone calls, and walk-in inquiries. The Supervisor also coordinates with relevant internal departments to...