Level 1 IT Helpdesk Support

3 weeks ago

Pasig, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

The Client

An IT service provider supporting smart businesses with customized technology solutions. Since 2006, they have been helping Melbourne businesses grow by delivering tailored IT plans, exceptional customer service, and technology-driven strategies aligned with business goals. Operating in the Information Technology & Services industry, they are committed to leveraging technology to drive business success.

The Role

The daily tasks for the Help Desk Specialist / Junior Scheduler will be varied. However the main duties that will ensue are, not limited to:

  • Answer all incoming calls for Computers (business 1) and schedule technicians out accordingly.
  • Follow up on sales leads, emails and or SMS’s (through our platforms)
  • Inventory upkeep
  • Quoting customers with I.T solutions, and or parts
  • Level 1 helpdesk tasks for IT (business 2)
  • Escalating issues to Team leader where not possible to fix yourself
  • Book jobs to resolve onsite if needed
  • Accept and schedule payment for jobs
  • Ticket system upkeep
  • Keeping up with team communication such as Teams, Whatsapp
  • Daily backup and server check
  • Fix of failed backups
Requirements
  • Strong communication skills, both verbal and written.
  • Ability to adapt to evolving procedures and guidelines.
  • Proficiency in utilizing technology tools such as Google Maps.
  • Prior experience in customer service or technical support roles.
  • Hardware troubleshooting is a must as this is 90% of why our customers call us, sometimes requiring us to ask the correct questions.
  • Experience in MS Office 365
  • Experience in price quotation/invoicing is a nice to have; training is provided.
  • A keen willingness to learn and grow within a dynamic team environment.
Schedule
  • Monday-Friday 6:30am-3:30pm PH Time
Work Location
  • Homebased; equipment is provided

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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