Tier 1 - Technical Support Specialist-1

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob Title: Tier 1 - Technical Support SpecialistJob Overview:We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions.Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations.Key Responsibilities:* Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.* Work with customers to gather information, request pertinent details, and assess issues.* Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support.* Utilize available documentation to understand and support client software applications.* Accurately record case details, troubleshooting steps, and resolutions in the case management system.* Follow up with customers to ensure issue resolution and satisfaction.Requirements:Education & Experience:* Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role.* Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk.* Strong problem-solving skills and attention to detail.* Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers.* Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively.* Passion for improving troubleshooting documentation and support processes.Work Schedule & Location:* Must be based in the Philippines.* Onsite work required* May require shifting schedules, including weekends or holidays, depending on customer needs.Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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