Customer Service Supervisor

2 weeks ago

Makati, Philippines Eastwest Healthcare Inc. Full time

Educational Attainment

College Graduate

Years of Relevant Experience

3-5 years in healthcare service or customer service, with at least 1-2 years in a supervisory or team lead capacity

Area/s of Experience

Healthcare service delivery, call center operations, or medical LOA coordination; experience in handling escalations and case evaluations preferred

Knowledge

Strong understanding of HMO operations, medical background preferred; familiarity with LOA processes and healthcare provider coordination is an advantage.

Skills
  • Proficient in MS Office and other relevant systems (ERP, Smartsheet)
  • Strong analytical, decision-making, and problem-solving skills
  • Effective written and verbal communication skills
  • Ability to create and implement work schedules and monitor performance metrics
Competencies
  • Leadership and team management skills, including coaching and performance evaluation
  • Ability to manage escalations and high-cost case approvals with defined authority limits
  • Proficiency in delivering exceptional customer service and managing complex interactions
Licensure

N/A

Others

Willing to undergo trainings, amenable to night shift and shifting schedule, preferably able to work from home (has own laptop, stable internet connection, etc.)

Responsibilities
  • Provide assistance to the Compliance Officer with respect to all compliance matters to ensure that the company is conducting its business in full compliance with relevant regulations.
  • Conduct an Independent Compliance Testing (ICT) and prepare compliance reports summarizing the findings/recommendations for presentation to management.
  • Assist the Compliance Officer in overseeing, coordinating, and managing the implementation of compliance program which includes identification, monitoring and mitigating the compliance risks.
  • Assist the Compliance Officer in developing, implementing, and maintaining the company’s compliance and AML programs, policies and procedures to ensure adherence to all applicable laws, regulations and industry standards.
  • Assist the Compliance Officer in monitoring the regulatory changes and provide guidance to the company to mitigate compliance risk and impact.
  • Assist the Compliance Officer in maintaining a strong relationship with regulatory bodies.
  • Ensure training requirements are conducted for employees, officers and directors to promote a culture of compliance. Perform compliance training to employees, officers and directors for compliance information.
  • Assist the Compliance Officer in ensuring compliance with the Code of Governance.
  • Monitor and execute timely submission of regulatory reports to regulatory bodies. Coordinate with relevant units/department to ensure compliance with the regulatory requirements.
  • Assist the Compliance Officer in cascading new regulatory requirements to relevant units and senior management.
  • Assist the Compliance Officer to foster a strong risk and compliance culture across the organization.
  • Perform administrative tasks as delegated by the Compliance Officer.
  • Assist in Policy Advisory Group (PAG)
  • Assist in Finance Reconciliation Project (Billing and Collection)
#J-18808-Ljbffr

  • Customer Service Supervisor

    2 weeks ago

    Makati, Philippines Achievers Manpower Management Services, Inc. Full time

    Overview Customer Service Supervisor – Achievers Manpower Management Services, Inc. Salary: ₱25-30K per month | On-site | Makati | 3-5 years experience | Full-time Education: Bachelor degree or technical electronics/electrical engineering course Responsibilities Provide supervision in a technical shop environment focused on appliance repair. ...

  • Customer Service Supervisor

    4 days ago

    Makati, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Customer Service Supervisor

    2 weeks ago

    Makati City Metro Manila, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Guest Services Supervisor

    3 days ago

    Makati City, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSM Development Corporation (SMDC), known as "The Good Guys," is one of the leading real estate developers in the Philippines. Committed to building a nation of homeowners, SMDC develops master-planned communities offering modern, well-designed residences in prime locations near SM malls, transport hubs, and key business districts. With a...

  • Service Supervisor

    3 days ago

    Makati City, National Capital Region, Philippines KONE Full time ₱1,800,000 - ₱2,500,000 per year

    The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...

  • Customer Service and Admin

    3 weeks ago

    Makati City, National Capital Region, Philippines Kone México Full time

    Customer Service and Admin (Fixed-Term) page is loaded## Customer Service and Admin (Fixed-Term)locations: Makati Citytime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0651568Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and...

  • Service Supervisor Makati

    2 weeks ago

    Makati City, National Capital Region, Philippines Auto Global Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Service SupervisorJob Summary:The Service Supervisor is responsible for overseeing the daily operations of the service department. This role ensures that automotive technicians are working efficiently, customer service standards are met, and vehicles are serviced to quality and safety standards. The supervisor acts as a liaison between customers,...

  • Customer Service and Admin

    4 weeks ago

    Makati City, National Capital Region, Philippines KONE Full time

    Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Tender...

  • Customer Service Specialist

    4 days ago

    Makati, Philippines Metacom Solutions Inc Full time

    Customer Service Specialist – Job Responsibilities Handle inbound and outbound customer inquiries through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Maintain a high level of empathy, patience, and professionalism in every...

  • Customer Service Specialist

    2 weeks ago

    Makati, Philippines Metacom Solutions Inc Full time

    Customer Service Specialist – Job Responsibilities Handle inbound and outbound customer inquiries through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Maintain a high level of empathy, patience, and professionalism in every...