Customer Service Supervisor

Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Tender...

The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...

Customer Service Specialist – Job Responsibilities Handle inbound and outbound customer inquiries through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Maintain a high level of empathy, patience, and professionalism in every...

Job Title: Service SupervisorJob Summary:The Service Supervisor is responsible for overseeing the daily operations of the service department. This role ensures that automotive technicians are working efficiently, customer service standards are met, and vehicles are serviced to quality and safety standards. The supervisor acts as a liaison between customers,...

Talent Acquisition Specialist at Metacom Careers Customer Service Specialist – Job Responsibilities Handle inbound and outbound customer inquiries through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Maintain a high level of empathy,...

Customer Care Team Leader The Customer Care Team Leader is responsible for leading and developing a team of at least 10 Customer Care Executives (CCEs) to promote customer advocacy while ensuring productivity and service level standards are met. The role requires being available, reliable, and attentive to both team members and customers. Key...

Overview On-site - Makati 1-3 Yrs Exp Bachelor Full-time Responsibilities Supervise daily operations of the CSD chat support team Monitor team performance and provide regular coaching, feedback, and performance evaluations Ensure KPIs are consistently met or exceeded Lead by example in delivering exceptional customer service via chat Upskill existing team...

The KC3 agent is the main entry point for customer requests related to unplanned maintenance services, 24 hours / 7 days.He/She is responsible of all activities between logging the customer requests, find an available technician, dispatching the call, to call acceptance from the maintenance technician.He/She is also trained to identify and manage all...

Customer Service Specialist – Job ResponsibilitiesHandle inbound and outbound customer inquiries through phone, email, or chat.Provide Accurate Information About Products, Services, And Company Policies.Resolve customer complaints and issues promptly and professionally.Maintain a high level of empathy, patience, and professionalism in every...