Customer Service Supervisor

1 day ago

Makati, Philippines Accutemps Inc Full time

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Responsibilities
  • Supervise daily operations of the CSD chat support team
  • Monitor team performance and provide regular coaching, feedback, and performance evaluations
  • Ensure KPIs are consistently met or exceeded
  • Lead by example in delivering exceptional customer service via chat
  • Upskill existing team members on product knowledge, tools, and communication standards
  • Assist in workforce planning, shift scheduling, and real-time queue management
  • Identify and escalate system or process issues that affect productivity or service quality
  • Collaborate with QA, HR, and management to drive improvements and team engagement
Qualifications
  • Must reside within 15 minutes of Makati and willing to work onsite
  • At least college level (undergraduate or graduate of any course)
  • At least 1 year of experience in a customer support role, with 1+ year in a leadership or supervisory capacity
  • Strong communication, coaching, and people management skills
  • Ability to motivate a team in a fast-paced and dynamic environment
  • Willing to work flexible shifts if needed (day/night)
Keywords

Customer Service Team Player Strong Work Ethic People Skills Interpersonal Skills Technical Skills Call Centre

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • Customer Service Supervisor

    1 day ago

    Makati, Philippines Achievers Manpower Management Services, Inc. Full time

    Overview Customer Service Supervisor – Achievers Manpower Management Services, Inc. Salary: ₱25-30K per month | On-site | Makati | 3-5 years experience | Full-time Education: Bachelor degree or technical electronics/electrical engineering course Responsibilities Provide supervision in a technical shop environment focused on appliance repair. ...

  • Customer Service Supervisor

    1 day ago

    Makati City Metro Manila, Philippines Surf Marketing Agency Full time

    Location: On-site (Philippines Office) Department: Customer Experience / Operations Reports To: Customer Service Manager / Operations Director Position Overview We are looking for a highly experienced and people-oriented Customer Service Supervisor with a solid background in international BPO operations. In this role, you will manage the daily operations of...

  • Guest Services Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines SMDC Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionSM Development Corporation (SMDC), known as "The Good Guys," is one of the leading real estate developers in the Philippines. Committed to building a nation of homeowners, SMDC develops master-planned communities offering modern, well-designed residences in prime locations near SM malls, transport hubs, and key business districts. With a...

  • Service Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines KONE Full time ₱104,000 - ₱130,878 per year

    The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...

  • Customer Service and Admin

    7 days ago

    Makati City, National Capital Region, Philippines Kone México Full time

    Customer Service and Admin (Fixed-Term) page is loaded## Customer Service and Admin (Fixed-Term)locations: Makati Citytime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0651568Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and...

  • Service Supervisor Makati

    2 days ago

    Makati City, National Capital Region, Philippines Auto Global Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Service SupervisorJob Summary:The Service Supervisor is responsible for overseeing the daily operations of the service department. This role ensures that automotive technicians are working efficiently, customer service standards are met, and vehicles are serviced to quality and safety standards. The supervisor acts as a liaison between customers,...

  • Customer Service and Admin

    1 week ago

    Makati City, National Capital Region, Philippines KONE Full time $70,000 - $120,000 per year

    Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Tender...

  • Customer Service and Admin

    2 weeks ago

    Makati City, National Capital Region, Philippines KONE Full time

    Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Tender...

  • Customer Service Specialist

    3 days ago

    Makati, Philippines Metacom Solutions Inc Full time

    Customer Service Specialist – Job Responsibilities Handle inbound and outbound customer inquiries through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Maintain a high level of empathy, patience, and professionalism in every...

  • IT/Customer Service

    2 weeks ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time $20,000 - $30,000 per year

    Job Summary: We are excited to offer a flexible, fully remote opportunity for a Customer Support Advocate to join our team. This is a non-salaried, contract-based position ideal for individuals seeking remote work with adaptable hours and a performance-based pay structure. As a Customer Support Advocate, you will serve as a front-line liaison between our...