Restaurant Manager

6 days ago

Pasay, Philippines MC GROUP Full time

Restaurant General Manager (RGM) is responsible for overseeing the entire operations of the Japanese restaurant. The ideal candidate will have a strong background in restaurant management, a passion for Japanese cuisine and culture, and the ability to lead a diverse team. This role requires hands‑on leadership in operations, staff management, financial oversight, and delivering exceptional guest experiences. Operational Leadership Manage day-to-day operations of the restaurant, ensuring smooth and efficient workflow across all departments (kitchen, service, and support). Ensure consistent food quality, authentic Japanese service standards, and excellent customer satisfaction. Implement and maintain operational policies and standard operating procedures (SOPs). Team Management Lead, coach, and develop all restaurant staff, including the Head Chef, kitchen team, and front‑of‑house staff. Handle recruitment, onboarding, training, and staff scheduling. Conduct regular staff evaluations and implement performance improvement plans when needed. Financial & Business Management Manage the restaurant’s financial performance, including sales targets, profit margins, and cost control. Oversee budgeting, inventory management, purchasing, and supplier relationships. Monitor key performance indicators (KPIs) and implement actions to achieve business goals. Manage cash flow, deposits, and daily financial reconciliation. Compliance & Risk Management Ensure compliance with local and national food safety laws (e.g., sanitation permits, health inspections). Maintain accurate operational documentation (e.g., permits, licenses, SOPs). Guest Relations & Service Excellence Ensure an exceptional dining experience by engaging with guests and addressing concerns or feedback. Handle VIP guests, special events, and reservations to maintain high service standards. Resolve operational and customer service issues promptly and professionally. Proven experience as a General Manager or Operations Manager in a restaurant setting, preferably Japanese or Asian fine/casual dining. Strong leadership, people management, and team‑building skills. Excellent organizational, communication, and interpersonal abilities. Good understanding of restaurant finances, budgeting, and cost control. Japanese‑speaking ability is a plus. #J-18808-Ljbffr

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