Client Solutions Expert Team Manager

Client Solutions Expert Team Manager (Settlements)

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

The Client Solutions Settlements team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team.

Role
The role will be reporting to the Head of Client Solutions, and will be assisting the CSE Settlements teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS. The key responsibilities of the role include:

• Management of Pre and Post Submission Loan Applications and Client Expectations
• Managing of Client Solutions Experts who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
• Identify and implement process improvements
• Coach and mentor to drive performance

Qualifications
To be successful in this role, you will have:

• Experience relevant to the role is preferred with a strong understanding and previous exposure to the Australian mortgage market
• At least 5 to 10 years of Australian Mortgage experience with extensive experience in a customer-facing role
• Excellent problem-solving skills and the ability to work effectively under pressure
• Previous management and leadership experience - even at a junior level, is preferred, but not required
• Must have extension lending/broker/finance support experience, preferably in credit assessment with exposure to entire application processes from submission to settlement
• Business/Commerce/Finance degree or diploma preferred but not essential
• Self-motivated with a desire to exceed expectations
• Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situation
• A high degree of competency in computer and web applications
• Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills, with the ability to think and act swiftly and proactively.

Additional Information
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

Benefits
We support our people in a variety of ways, including:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Lendi Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment for all employees.