Technical Support Supervisor

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Technical Support Supervisor

Location: Pasay

Job Description:

  • Organize regular meetings and visits with customers. Provide information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
  • Collect satisfaction, needs or expectations for further use within Airbus Helicopters
  • Customer satisfaction on Airbus Helicopters Support & Services interactions on previous period
  • Customer view on new hot topics
  • Customer needs and interests, activity forecasts
  • Coordinate support disciplines and experts to bring quick and adequate solutions to customer needs in all cases
  • AH S&S performance towards the Customer (shared performance target where relevant)
  • AH view on customer current hot topics
  • General data on Support & Services Discipline (e.g., improvement initiatives)
  • In case of a crisis or critical issue raised by the Customer or by the Support & Services discipline: set up and follow up an operational action plan, ensure issues are On-Time & On-Quality resolved
  • Find the right people within Airbus Helicopters Support & Services (local or central) and drive action to resolution
  • Be proactive in communication with the Customer and do not wait for final resolution
  • Communicate progress clearly and simply to reassure the Customer
  • Integrate customer issues/hot topics into a collaborative action plan and report status on actions closure
  • Follow procedures based on Support & Service Operations Process
  • Review Quotation Review Sheet (QRS)
  • Generation of Sales Order and Service Order
  • Request of Accounts Receivables Down Payment (ARDP)
  • Manage MRO projects with internal meetings and updates to external customers
  • Request final invoice upon completion of MRO Projects
  • Generate MRO Customer Dissatisfaction Survey and follow up with external customers

Personal & Interpersonal Skills:

  • Pleasing personality with strong sales and service orientation
  • Energetic, persistent with a drive to achieve targets
  • Excellent communication skills (across management levels)
  • Ability to deliver on time, on cost and on quality under pressure
  • Ability to support the catalogue of services and respond to customers\' requests, including sales campaigns & delivery management

Professional Skills:

  • Bachelor\'s Degree in Business Management or equivalent
  • At least 3 years related experience
  • Excellent communication skills (written and oral)

Employment details: Permanent, Professional experience level

This job requires awareness of potential compliance risks and a commitment to act with integrity.

Location notes: Pasay, Philippines

Applicant region notice: This advertiser has chosen not to accept applicants from your region.

IsExpired: false

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