Amazon Seller Support

Job Description: Amazon Seller Support Onsite 40 000 - 45 000

Posted 1 day ago

Job Description

About Us

We are an e-commerce company managing multiple brands on Amazon and other platforms. Our goal is to deliver high-quality products that resonate with customers while continuously expanding our catalog through data-driven product research and market insights.

Key Responsibilities

• Conduct in-depth product research using Helium10, Jungle Scout, and other relevant tools.
• Identify high-potential, profitable, and low-competition products.
• Analyze market trends, customer demand, and competitor strategies.
• Prepare reports with product insights, sales projections, and recommendations.
• Monitor and update product listings to optimize visibility and conversions.
• Collaborate with the team on product launches and catalog expansion.

Requirements

• Proven experience as an Amazon Specialist, Product Researcher, or similar role.
• Proficiency in Helium10 and/or Jungle Scout.
• Strong analytical and market research skills.
• Knowledge of Amazon Seller Central and FBA models.
• Attention to detail, problem-solving skills, and ability to work independently.
• Good communication skills (written and verbal).

Nice to Have

• Experience with listing optimization (keywords, titles, bullet points).
• Familiarity with PPC campaign setup and monitoring.
• Background in e-commerce or digital marketing.

What We Offer

• Competitive compensation based on experience.
• Flexible working hours (remote-friendly role).
• Growth opportunities in a fast-scaling company.
• Collaborative and supportive work environment.

Customer Technical Support Specialist

Makati City, National Capital Region ₱ - ₱ Y Infotree Global Solutions

Posted 1 day ago

Job Description

Job Title:
Customer Technical Support Specialist

Organization:
GCE

Location:
Makati, NCR, Philippines
&
Manila, NCR, Philippines

Employment Type:
Full-time, Permanent

Salary (Philippines):
up to 600,000 PHP + 5% bonus

Position Overview

We are seeking a
Customer Technical Support Specialist
to join our global team. The successful candidate will provide expert technical assistance, resolve customer incidents, and contribute to the delivery of a high-quality support experience. This role requires a balance of strong technical knowledge, excellent customer service skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

• Provide technical support across the full product portfolio, ensuring timely and accurate resolution of issues.
• Manage service incidents across multiple support channels, including phone, web, chat, and email.
• Deliver clear and accurate problem descriptions to enable effective escalation to external suppliers or internal teams.
• Collaborate with Team Leaders and the Customer Technical Services Manager to set objectives, monitor team performance, and achieve defined targets.
• Partner with Commercial, Product Development, and other internal teams to address customer needs and continuously improve service delivery.
• Contribute to the implementation of strategies aimed at enhancing customer satisfaction and loyalty.
• Promote the use of self-service tools to drive efficiency and empower customers.
• Participate in regular team meetings, performance reviews, and training sessions to build knowledge and improve capabilities.
• Stay up to date on industry trends and best practices in customer and technical support.

Required Qualifications and Experience

• Minimum of 2 years' experience in a technical support role.
• GDS knowledge is mandatory
  (Galileo preferred; experience with other GDS platforms will also be considered).
• Fluency in English (spoken and written) required.
• Strong communication and interpersonal skills with the ability to build effective relationships with both customers and internal stakeholders.
• Demonstrated problem-solving skills with the ability to troubleshoot technical issues effectively.
• Strong organizational skills, with the ability to manage multiple priorities and perform under pressure.
• A collaborative team player who fosters a culture of accountability and excellence.
• Experience working across diverse cultures and geographical regions is an advantage.

Key Performance Indicators (KPIs)

• Maintain a minimum monthly CSAT rating of 4.7/5.
• Ensure a response time within 4 business hours for 100% of cases handled.
• Close at least 80% of cases within 24 business hours.

What We Offer

• Competitive base salary (Philippines: 600,000 PHP + 5% bonus).
• Comprehensive benefits and wellness programs.
• Hybrid and flexible working arrangements depending on region.
• A supportive, collaborative, and innovative environment where your contributions are recognized.
• Opportunities for professional development and career growth in a global organization.

Join us as a Customer Technical Support Specialist and play a key role in delivering exceptional customer experiences worldwide.

Customer / Technical Support Representative

Posted today

Job Description

Responsibilities:

Customer issue / concern handling

• Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.
• Provide fundamental troubleshooting and customer assistance such as but not limited to troubleshooting common issues, Track and Trace functionality, platform training for users, sending commands (Basic Commands ie: reset, status check, location inquiry, SOS, and monitoring permissions), effective response techniques for customer interactions, professional presentation of solutions and support.
• Provide needed report, validate the data from the platfrom and create an incident report if necessary
• Conduct necessary research to support accurate and effective resolution of customer issues.

ERP System and Platform Use

• Utilize the SSD ERP system and SSD platform for account reference, issue investigation, and service verification.

Training and Client Support

• Conduct client training sessions and refresher courses on the SSD platform.
• Explain platform features and benefits to help clients maximize system use and improve user experience.

Cross-Department Coordination

• Collaborate with internal departments to ensure timely and efficient issue resolution:
• IT Department: For software and hardware-related concerns.
• Accounting: For billing or payment-related issues.
• Sales Department: For requirement validation and product alignment.
• Dispatch Department: For scheduling and coordination of field support.
• Other SSD departments as needed
• Identify opportunities to upsell or cross-sell relevant products and services during customer interactions.
• Recommend solutions that align with client needs and preferences.

Documentation and Reporting

• Record all customer interactions, inquiries, complaints, and actions taken in the appropriate logs or systems.
• Ensure compliance with internal reporting protocols and maintain complete documentation as required.

Account Monitoring and Management

• Monitor client accounts nearing expiration (within 90 days).
• Initiate proactive follow-ups and coordinate necessary renewals or updates.

Client Visits and Relationship Building

• Conduct regular onsite visits to strengthen client relationships.
• Gather client feedback, assess ongoing needs, and reinforce satisfaction and loyalty.
• Use visits as an opportunity to provide support, resolve concerns, and demonstrate the company's commitment to service excellence.

Perform other related tasks and special projects as assigned from time to time.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field required.
• Proven customer support experience or experience as a client service representative.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to handle customer complaints and resolve conflict professionally
• Excellent communication and interpersonal skills.
• Demonstrates a strong commitment to ensuring client satisfaction.
• Comfortable engaging through various digital platforms such as email, live chat, phone calls, and social media
• Able and willing to travel or conduct client visits (if field-related)

Technical Support

Posted 1 day ago

Job Description

Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.

Must possess good moral character and a positive work attitude.

Senior High School graduates are preferred but not required.

Technical Support

Posted 1 day ago

Job Description

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Technical Support

Pasig City, National Capital Region ₱ - ₱ Y KMC Solutions

Posted 1 day ago

Job Description

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.
• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

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Job title

Location

technical support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you\'ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Technical Support

Paco, Metropolitan Manila ₱ - ₱ Y Unison Solutions Delivery, Inc.

Posted today

Job Description

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Unpacking and packing of unit: Careful handling of all units, including organize unpacking and repacking to prevent damage and ensure efficient workflow.
• Assembly and disassembly (RAM Installation): Safe and precise disassembly of system units, ensuring all components are securely and correctly installed.
• Cleaning: Light dusting and cleaning of internal and external components during assembly/ disassembly.
• Resealing: Proper resealing of units after successful RAM installation and testing, ensuring all screws, panels, warranty and box seals are in place for transport.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of any IT related course (Bachelors or Vocational).
• Fresh graduates are welcome to apply.
• With basic knowledge in hardware and software troubleshooting.
• Applicants must be willing to be assigned in Paco, Manila and Caloocan.
• Free parking
• Life insurance
• On-site parking

Technical Support

Posted today

Job Description

Job Responsibilities:

• Maintain and troubleshoot computers, printers, and other peripherals in the head office and project sites.
• Responsible for computer preventive maintenance in head office and project sites
• Support and maintain network peripherals
• Check and validate server physical loads and usage
• Installation of software applications to all computers such as operating system, anti-virus, office suite applications, and engineering applications.

Qualifications:

• Must possess at least 2 year graduate or higher on Information Technology
• Knowledgeable on certain database management software
• Must be familiar on any specific programming language
• Knowledgeable in computer and network troubleshooting
• Knowledge on linux server management, web development on wordpress, PF sense firewall and load balancing

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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