Mega Fm Site Lead

Posted today

Mega Fm Site Lead Operations SPX Express Cabuyao Laguna

Job Description

Key Requirements

• Manages a staff of Team Leaders
• Sets performance standards, reviews performance, and provides feedback
• Understands and anticipates the needs and expectations of internal and external clients and focuses the team's efforts on meeting client's needs
• Establishes and develops relationships with internal and external clients
• Sets and attains challenging goals and looks for ways to raise standards and improve performance
• Works closely with internal and external clients to develop and implement staffing and operational plans
• Participates in the development of short- and long-term goals for the department
• Provides guidance, training, and motivation to develop the team
• Conducts competency-based interviewing when hiring resources
• Leads special projects and performs other duties as assigned
• General Skills (Communication and Soft Skills)
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Ability to present oneself as positive, polite, and professional
• Technical Skills
• Experience in managing financial account or relevant field
• Regularly formulate and execute internal and external governance
• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes
• Work client on project management of program changes concerning processes, documentation, workflows and system and tools.

Qualifications

• Bachelor's degree Graduate
• Minimum 10 years of progressively responsible and related experience (including supervision of others)
• Willingness to work in rotational shifts
• Exceptional leadership, interpersonal and communication skills
• Ability to work effectively and independently with attention to detail and sensitivity to deadlines
• Ability to excel in a fast-paced and frequently changing business environment.
• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.
• Experience in Loans and Mortgage account is an advantage
• Amenable to work full ONSITE.

Operations Manager

Posted today

Company profile and job details for several Operations Manager roles follow, including responsibilities such as: ensuring client satisfaction, achieving SLAs, developing and implementing strategies, leading teams, recruitment and onboarding, budget and financial management, and collaboration with Learning and Development and client services. Various postings specify onsite work in BGC/Taguig, night shifts or flexible scheduling, and healthcare, travel, or retail domains. The descriptions include requirements like: bachelor’s degree, 4+ to 5+ years of managerial experience in BPO/healthcare, certifications advantageous, and willingness to work onsite.

Representative responsibilities across postings include:

• Oversee daily operations and staff management
• Develop and implement strategies to meet objectives and drive growth
• Lead performance management, coaching, and staff development
• Coordinate with clients and internal teams to meet KPIs and SLAs
• Ensure compliance with policies and regulatory requirements
• Prepare budgets and financial reports; manage costs and resources
• Drive process improvement and change management
• Talent acquisition support and succession planning
• Onsite office-based work in locations such as Taguig, BGC

Operations Manager – Travel Account (B2C) at Teleperformance

Based in McKinley West, Bonifacio Global City, Taguig. Full-time. Responsible for leading a travel-focused contact center operation, delivering exceptional customer service and operational efficiency. Responsibilities include managing a team of customer service representatives, monitoring KPIs, collaborating with cross-functional teams, and ensuring policy compliance. Requirements include proven operations management experience in a customer service/call center, leadership, data analysis, and strong communication skills.

Operations Manager – Access Healthcare Services Manila, Inc.

Taguig City, Philippines. Full-time role overseeing healthcare BPO operations, ensuring productivity, quality, and customer satisfaction. Responsibilities include managing daily call center operations, staff performance management, process optimization, and compliance. Requirements include 3–5 years in healthcare/BPO operations, leadership experience, and familiarity with healthcare regulations. Benefits include comprehensive health coverage and career development opportunities.

Why Infosys BPM Philippines (excerpt from original posting): diversity and equal opportunity statement retained as part of the content.

Additional Notes

The original listing includes multiple overlapping postings for Operations Manager roles across various industries and locations. This improved description consolidates key responsibilities and qualifications while preserving the essential content and intent of the postings. It maintains the requirement for onsite work where stated and highlights typical qualifications and responsibilities across roles (staff leadership, process improvement, client governance, and KPI/SLA management).

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