Mega Fm Site Lead

Overview

Multiple Operations Manager roles are listed with varying responsibilities across different clients and locations. The descriptions include responsibilities for setting strategy, leading teams, ensuring client satisfaction, financial accountability, and process improvement. The content also provides basic qualifications and recruitment processes for some roles. This refined version maintains the original information, formats it for clarity, and uses only allowed HTML tags.

Operations Manager – General (Sample Consolidated)

Location/Client relevancies vary by posting. Roles commonly require leading and developing teams, ensuring service quality and client satisfaction, managing budgets and financial targets, and implementing process improvements. Some postings include on-site requirements, shift considerations, and cross-location collaboration.

Responsibilities

• Lead and manage day-to-day operations across multiple teams or programs.
• Coach, mentor, and develop supervisory and team members; conduct regular team meetings.
• Ensure high levels of client satisfaction and adherence to service level agreements.
• Develop, implement, and evaluate short-, medium-, and long-term strategies to meet objectives.
• Collaborate with Learning and Development and other departments for staff development, succession planning, and training.
• Monitor financial performance, prepare income/expense estimates, and manage budgets.
• Ensure compliance with company policies, procedures, and regulatory requirements; participate in audits and governance programs.
• Coordinate with cross-functional teams and clients to align operations with business goals.
• Oversee recruitment, onboarding, performance management, and employee relations as applicable.

Qualifications

• Bachelor’s degree or equivalent experience; MBAs or related certifications are a plus.
• Experience in a managerial role within a BPO, healthcare, retail, property management, or related industries as specified in postings.
• Strong leadership, strategic thinking, and problem-solving abilities.
• Proficiency in budgeting, resource planning, and KPI-driven performance management.
• Excellent communication and collaboration skills; ability to work with cross-functional teams.
• Willingness to work on-site and in shifts as required by the posting.

Common Requirements/Notes

• On-site work locations include, but are not limited to, BGC (Taguig), Mandaluyong, Makati, and other Metro Manila areas.
• Some postings specify night shifts or flexible scheduling to accommodate global time zones.
• Job types: Full-time; some listings mention permanent or contractor statuses.
• Recruitment processes vary by posting (e.g., initial/final interviews, online applications).

Example Roles & Locations Mentioned

• Mega FM site lead operations SPX Express – Cabuyao, Laguna (example posting with responsibilities over client servicing and quality coaching).
• Operations Manager – CS/Retail (BPO context) in BGC, Taguig City; salary negotiable; on-site work; related to Receivables/Revenue Cycle.
• Operations Manager – Mandaluyong, NCR (Scentsmith Perfumery Inc. context) with store operations and vendor management responsibilities.
• Operations Manager – Makati/Makati-area (Pax8) – Manila-based team supporting marketing and revenue enablement; emphasizes cross-functional collaboration, enablement materials, and KPI-driven leadership.

Example Qualifications Extracts (from postings)

• At least 5 years in a managerial role in a BPO; healthcare experience or relevant sector experience as specified.
• Experience managing multiple teams across locations; familiarity with dialer systems, AR follow-up, or revenue cycle processes.
• Strong analytical, data-driven decision-making, and process improvement capabilities (Lean/Six Sigma as relevant).
• Willingness to work on-site; ability to travel as needed.

Note: This refined description preserves the original postings while improving readability and compliance with formatting guidelines. Expiry indicators are not present in the content, so IsExpired remains false.

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