Manager, Business Operations

Job Overview Cargo Signal is looking for a Business Operations Manager to lead our APAC region. We are looking for a visionary leader who will play a critical role in driving success in increasing efficiency, standardization, and quality by collaborating with stakeholders, analysing data, and using their subject matter expertise. The Business Operations Manager is expected to work alongside the operations team to make sure we’re executing to our customers’ requirements. Responsibilities and Duties Analyze Operational Performance - Work alongside stakeholders to regularly review operational performance, data quality and identify opportunities to increase efficiency and standardization. Review Operational Processes - Observe, map, and review operational processes within the APAC Command Center Routinely join operations\' daily huddles to support the team, collaborate between stakeholders, and build a culture of quality. Support Process and Technology Deployments - Ensure your District is an engaged participant in all relevant enterprise deployments. Serve as a deployment subject matter expert, ensure the appropriate stakeholders are present and engaged in active deployment meetings, provide input and/or training to stakeholders, communicate progress and success, and guide the team in submitting feedback. Work with stakeholders to regularly review adoption and performance for deployed technologies and usage of digitalization. Facilitate conversations about reinvesting capacity in other areas of operations as capacity is realized from adoption. Support Global Strategy - Align with and advocate for the global initiatives at the APAC Command Center. Support the Operational Performance Assessment Program- Actively engage in OPA process and conduct self-assessments. Improve audit skills and identify areas your Command Center can improve through mentor/mentee development. Lead CAPA Program - Monitor and support the CAPA process to ensure it is effective and brings the intended value to our customer. Conduct Management Review Meetings – Routinely facilitate Management Review Meeting (MRM) for Cargo Signal’s leadership team. Facilitate Training - Facilitate training courses to every employee in your Command Center. Supports, develops, and mentors direct reports. Monitor and support delegated tasks across business operations responsibilities. Qualifications Written and verbal communication skills Listening skills Leadership Emotional intelligence Leading change Adaptability Presentation skills Analytical thinking Problem solving Strategic Planning Process Improvement English language proficiency Global logistics industry knowledge More than 2 years of experience within operations preferred. Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques. Experience and Education Minimum of 3-5 years logistics experience, ideally in Air Import/ Export. Transcon or Customs. LCB is an advantage Global logistics industry knowledge Good computer skills (e.g., MS Excel, MS Word) Proven problem solving, interpersonal, communication and leadership skills Deep understanding of process fundamentals Expert knowledge of customs brokerage and/or import/export processes and systems essential Strong knowledge of customs legislation, especially with regards to classification, valuation and origin Understanding of Air Import/Export documentation process General knowledge of air transport Solid understanding and knowledge of incoterms Well-rounded knowledge of the customs tariff and customs system Understanding of Other Government Agencies Working knowledge and experience of the customs regulations Global Business Operations Job-Specific Competencies Strategic Analytical Pursuit of Excellence Expeditors Core Expectations Exceptional Customer Service Job Execution Reliability Collaboration Communication Culture Personal Growth and Development Benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical Insurance (including immediate dependent) Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr