Account Manager

2 weeks ago

Taguig, Philippines AS White Global Full time

AS White Global partners with leading Australian businesses to build high-performing international teams across Southeast Asia. With a focus on talent acquisition, integration, and management, we connect companies with exceptional professionals and ensure alignment both functionally and culturally. Our approach delivers long-term, transparent, and sustainable people solutions. As an Account Manager , you will take on a critical role in nurturing client partnerships, acting as a strategic advisor, and ensuring service excellence across all engagements. This position offers the chance to step into a leadership capacity within a collaborative, high-energy team that values innovation, accountability, and results. This role will initially be based fully onsite for the first six months, then transition to a hybrid setup of three days in the office weekly. Work hours will follow AU business hours (morning shift). Key Responsibilities Serve as the primary point of contact for clients, building strong relationships and representing their interests within the business. Schedule regular check-ins to assess satisfaction, capture feedback, and identify growth opportunities. Champion client priorities internally, ensuring seamless communication and timely resolution of issues. Drive problem-solving initiatives to effectively address service challenges and client concerns. Oversee smooth onboarding of new clients, managing scope, deliverables, timelines, and resources. Contribute to team capability by identifying training opportunities and supporting professional development. Deliver clear and consistent account performance reports to both clients and senior leadership. Skills, Experience & Qualification Minimum of 3 years’ experience in account management, client services, or a related role within a consultancy or agency environment. Outstanding communication skills in English—both written and verbal—with the ability to influence and present confidently. Strong working knowledge of Microsoft Office and CRM platforms for account tracking and reporting. Exceptional relationship-building skills, with a proven ability to foster client trust and loyalty. Skilled in handling escalations and navigating complex issues with professionalism and tact. Proactive and resourceful, able to anticipate challenges and drive effective solutions. Highly organized, ambitious, and adaptable—comfortable thriving in a fast-paced, dynamic environment. ASW Offers A diverse, inclusive, and supportive company culture. Competitive remuneration. Opportunity to collaborate and work with global clients and stakeholders. Medical benefits. Great Paid Leave entitlements. Team outings, travel opportunities, company parties/events, and other exciting activities. Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia. Industry and role-related training. Ongoing career opportunities. #J-18808-Ljbffr

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