Technical Solutions Engineer

1 week ago

Sorsogon City, Philippines Persona Full time

Technical Solutions Engineer (Work From Home)

Join the Technical Solutions Engineer (Work From Home) role at Persona , a premier client offering a unique chance for experienced analytics professionals to make a significant impact at a rapidly growing AI analytics company.

The company is transforming how organizations interact with their data through AI-powered automation. Their platform enables users to analyze billions of records through a Google-like interface, understand metric changes through automated insights, and receive predictive recommendations—all in a self-service manner.

The Role

We are partnering with an innovative analytics company to find a talented Technical Solutions Engineer for their AI-powered analytics platform. This hands-on role combines technical expertise with customer success to deliver exceptional experiences for users of an advanced business intelligence solution.

Key Responsibilities:

  • Drive customer success through technical support, problem-solving, and platform enablement (50% support, 30% enablement, 20% success initiatives)
  • Collaborate with engineering, product, and go-to-market teams to create first-class user experiences
  • Develop comprehensive technical documentation, tutorials, and best practices
  • Troubleshoot complex technical issues in customer environments
  • Own customer communication regarding issue resolution, product enhancements, and roadmap developments

Required Qualifications:

  • Bachelor's degree in Computer Science, Mathematics, Statistics, or related field
  • 3+ years of experience in Data Analytics/Business Intelligence/Databases
  • Strong fundamentals in Computer Science and Databases
  • Proficiency in SQL and Data Modeling
  • Experience with Snowflake, Redshift, BigQuery, and major cloud platforms (GCP, AWS, Azure)
  • Expertise in at least one major BI tool (Tableau, Power BI, Looker, etc.)
  • Outstanding written and verbal communication skills

Preferred Qualifications:

  • Experience with AI, predictive analytics, and machine learning
  • Background in building customer support processes and knowledge bases
  • Working knowledge of agile development methodologies
  • Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment

What We Offer:

  • Best salaries in the industry
  • Permanent ability to work from anywhere in the world
  • Opportunities for growth and advancement
  • A fast-paced and collaborative environment
  • Warm and friendly company culture
  • Full benefits

Benefits at Persona:

  • Health insurance subsidy
  • Unlimited paid time off (paid sick and vacation leaves)
  • Annual bonuses based on performance
  • Monthly tech allowance
  • Opportunity to be paid in your currency of choice

EEO Statement:
Persona is an equal opportunities employer and welcomes applications from diverse candidates.

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