Manager, Product and Solutions

Overview

Title and Summary

Manager, Product and Solutions (Acceptance)

Overview: Mastercard is seeking a strategic, results-driven leader to join our Customer Solutions Center (CSC) as Manager, Products and Solutions (Acceptance). This role is central to driving Mastercard’s Acceptance, Transit Solutions and Bill Payments strategy across Southeast Asia (SEA), with a sharp focus on expanding acceptance infrastructure, growing revenue, and enhancing customer payment experiences. We are looking for a passionate and experienced professional with deep expertise in digital payments and merchant acceptance, and a proven track record of commercial success and strategic execution. This role will report to the Vice President of Products and Solutions (Acceptance). You will drive Mastercard’s capabilities and execute market strategies by collaborating with key strategic partners such as Acquirers, Payment Facilitators, Transit Operators, Auto Fare Collection (AFC) vendors, and local regulators etc. Your focus will be on driving profitable revenue growth and uncovering opportunities to expand Mastercard’s Acceptance solutions and services in the region.

• Drive Acceptance Performance and Strategic Initiatives: Oversee key acceptance performance indicators (KPIs) and lead strategic projects aimed at optimizing payment acceptance solutions in the region with specific focus on Philippines and Indonesia. Develop actionable insights and recommendations based on market trends, customer needs, and competitive dynamics to ensure Mastercard maintains a leadership position in digital payments and transit acceptance.
• Collaborate with Regional Strategic Pricing and Interchange Teams: Partner closely with the Regional Strategic Pricing and Interchange team to ensure acceptance pricing strategies in Southeast Asia are aligned with market conditions and competitive benchmarks. Contribute to pricing discussions and frameworks that support sustainable business growth while delivering value to customers and partners.
• Facilitate Market Enablement and Support Sales Teams: Act as the primary point of contact between the country teams and Mastercard’s product and solution team. Drive market enablement activities by providing the country teams with the necessary tools, training, and product knowledge to effectively position Mastercard’s acceptance and transit solutions. Establish and maintain a robust feedback loop to ensure market insights and customer feedback are incorporated into product development and enhancement.
• Manage and Nurture Relationships with Key Acquirers and Merchants: Build and maintain strong, collaborative relationships with key acquirers, payment facilitators, and strategic merchants in the Southeast Asian region. Understand their business challenges and priorities, proactively identify opportunities for Mastercard’s solutions to add value, and ensure a seamless customer experience that drives revenue growth and long-term partnerships.
• Proactively Engage with Customers to Drive Success: Regularly engage with customers to understand their evolving needs, address challenges, and ensure they maximize the benefits of Mastercard’s products and solutions. Deliver exceptional customer support and consultative guidance to strengthen Mastercard’s reputation as a trusted partner in the acceptance and transit ecosystem.
• Collaborate with Regulators, Transit Authorities, and Government Entities: Work closely with country-level regulators, transit authorities, public transit operators, and key government service providers to ensure Mastercard’s acceptance and transit solutions comply with regulatory requirements and support government initiatives. Advocate for Mastercard’s solutions in public forums and contribute to the development of industry standards and frameworks that promote seamless digital payments and transit services.

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting or a related field.
• At least 5 years of experience in the payments industry, with a strong background working with international card schemes.
• Excellent interpersonal and communication skills, both verbal and written in English, and preferably additional regional languages.
• Advanced computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint, and PowerBI.
• Proven ability in prospecting, solution selling, closing deals, and delivering compelling presentations with a high level of professionalism.
• Proven ability to set and achieve revenue goals, driving business growth through strategic planning and execution.
• Demonstrated competencies in teamwork, creative problem-solving, flexibility, and a strong results-driven mindset.
• Strong interpersonal and negotiation skills, capable of building and maintaining effective business relationships.
• Energetic, adaptable, and able to work independently with excellent organizational and time-management skills.
• Exceptional attention to detail and accuracy in all aspects of work.
• Skilled at management reporting and gathering insights from granular data in order to influence decision making.
• Ability to deal with ambiguous situations and execute on projects with little instruction in an agile manner.
• Flexibility to travel in South East Asia at short notice.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.