Market Operations Analyst

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Shape global operations while keeping life in sync

From trade settlements to platform troubleshooting, market operations are the gears that keep IT-driven markets in motion. In this role, you'll synchronize global processes, ensure smooth client experiences, and grow a career with worldwide impact-without losing the rhythm that keeps life balanced.

What You'll Be Doing

Be part of our client's team as a Market Operations Analyst . You'll provide first-level client service, ensure smooth trade and account lifecycles, and support operational reporting while enhancing control frameworks and systems that power global markets.

Role Snapshot

• Employment type: Full-time
• Shift: Mid Shift (Sunday-Thursday, 12:00 PM - 10:00 PM MNL)
• Work setup: Onsite, Makati

Why You'll Love This Role

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime Makati office location with easy access to MRT stations, restaurants, and banks
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 gym access with physical fitness trainer
• Lifestyle perks (hotel and restaurant discounts)
• Unlimited referral incentives
• Standard government and Emapta benefits
• 20 annual leave credits (5 convertible to cash)
• Mentorship and exposure to global leaders
• Diverse and supportive work environment

What You Bring

• Thrive in an environment focused on delivering outstanding customer service
• Transition easily between micro-level detail and macro-level concepts
• Stay organized with a systematic problem-solving approach
• Demonstrate strong sense of ownership and drive
• Act as a catalyst for change in evolving companies and markets
• Speak up when escalating issues and potential risks
• Show proven attention to detail and ability to work under pressure
• Maintain a can-do attitude with exceptional execution skills
• Hold a strong interest in environmental markets

Requirements:

• Bachelor's degree with 1-3 years of experience in financial-services operations or client service
• Flexibility to work on modified holiday schedules covering Saudi Arabia
• Strong desire to learn continuously and adapt quickly in a fast-paced environment
• Proven technical and analytical skills
• Control-oriented mindset with meticulous attention to detail to follow and enhance operational procedures
• Effective communication skills with aptitude for building relationships
• Proficiency in Microsoft Office, particularly Excel, with willingness to expand expertise in new applications

Your Day-to-Day Impact

• Ensure client and trade lifecycle processes are managed according to control frameworks and SOPs
• Develop and enhance operational controls and infrastructure to support a best-in-class Operations organization
• Maintain consistency, compliance, and service excellence by adhering to established protocols

Client Service and Trade Support

• Provide Level 1 client service to a global customer base on:
• Account management
• Account onboarding requirements
• Trade settlement lifecycle workflows and rebate programs
• Product/Registry holdings and activity
• Troubleshooting Xpansiv Connect platform and Registry-specific issues
• Daily management of market holdings and trading activity
• Intraday and end-of-day transfers of product holdings via partner registries
• Timely processing of participant holdings deposits and withdrawals
• Resolving breaks and handling requests from clients and Commercial teams
• Coordinating with Operations management, Commercial, and Technology teams for seamless client experience

Reporting and Analysis

• Create and compile trading and operational reports
• Conduct market trading activity reviews and trend analysis across markets

Business and System Support

• Support new business initiatives through quantitative analysis for product and service launches
• Liaise with clients to answer queries and report trades promptly
• Enhance and develop Salesforce applications, including Service Cloud, CRM, and Reporting

General Administration

• Perform other administrative responsibilities as needed

About the Client

Our client powers the global energy transition by operating the world's largest integrated, open, and neutral market infrastructure for environmental commodities . With a technology platform covering the entire lifecycle of these assets, they connect diverse markets worldwide-accelerating the shift toward cleaner energy while shaping a more sustainable future.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Analyst

Industries

• Outsourcing and Offshoring Consulting

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