Consumer Onboarding Specialist

2 weeks ago

Manila, Philippines Maya Full time

Overview

The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What You Will Do
  • Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.
  • Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
  • Accountable in building and managing the team KPIs.
  • Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
  • Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.
  • Ability to multi-task (projects) and delivering these in a timely manner.
  • Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
  • Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
  • Responsible for managing existing vendors/third party service providers.
  • Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
  • Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).
  • Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance
What We Are Looking For
  • Graduate of any 4-year business course.
  • With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
  • With at least 2-3 years of experience on vendor and contracts management.
  • Has excellent written, oral communication and presentation skills.
  • Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
  • Proven ability to conduct thorough research and analyze complex information.
  • Possesses a keen eye for detail.
  • Comfortable working with numbers and able to generate insightful and accurate reports.
  • Highly adaptable and flexible, able to work within a group or as an individual contributor.
About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country\'s only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.

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