Applications Monitoring and Support Analyst
1 week ago
Applications Monitoring and Support Analyst Manulife, Quezon City, National Capital Region, Philippines The Applications Monitoring and Support Analyst role is a key member of the Global Operations Command Center (GOCC) team, responsible for ensuring the stability and reliability of multiple shared platforms. This position leads the incident management process, coordinates response efforts during major incidents, and contributes to continuous improvement of incident management processes. Position Responsibilities Lead the incident management process by coordinating and directing response efforts during major incidents. Review and analyze incident data to identify trends and areas for improvement. Perform 24/7 infrastructure and application monitoring via email alerts, dashboards, and monitoring tools such as New Relic, Moogsoft, and system health checks. Collaborate with other GOCC workstreams during incident investigations. Maintain and update Platform and/or Application Support documentation. Work arrangement: full onsite; work from designated office location. Shift schedule: rotating shift schedule with assignment to D, M, N shifts. Required Qualifications 2-3 years of relevant experience in IT Role/Service Operations/IT Operations. 2-3 years of relevant experience in Incident Management in an IT Operations environment. Bachelor’s Degree in Computer Science, Information Technology. Hands‑on experience with Windows and Linux Operating Systems and familiarity with Middleware technologies. Basic knowledge of Monitoring, Alerting, and Observability Concepts and Technologies. Preferred Qualifications Advanced knowledge of IT Incident Management process. Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools. Experience or familiarity with Service NOW ITSM, xMatters, New Relic, and Moogsoft. 3 or more years’ progressive experience in a large, multinational organization, preferably within the financial or insurance industry. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. To request a reasonable accommodation during the application process, contact Work Arrangement In Office Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Insurance #J-18808-Ljbffr
-
Applications Monitoring and Support Analyst
2 days ago
Quezon City, Philippines Manulife Insurance Malaysia Full timeApplications Monitoring and Support Analyst page is loadedApplications Monitoring and Support Analyst Postuler locations Quezon City time type Temps plein posted on Publié il y a 3 jour(s) time left to apply Date de fin: 31 octobre 2025 (Il reste plus de 30jours pour postuler) job requisition id JR The Applications Monitoring and Support Analyst role at...
-
Applications Monitoring and Support Analyst
5 days ago
Quezon, Philippines Manulife Full timeThe Applications Monitoring and Support Analyst position at Manulife offers a dynamic opportunity to join the Global Operations Command Center team, where you'll play a crucial role in ensuring the stability and efficiency of various platform environments. This role directly supports Manulife's mission by maintaining seamless operations and providing...
-
Applications Monitoring and Support Analyst
4 weeks ago
Quezon City, Philippines Manulife Full timeAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) Retirement savings benefit Rewarding culture that...
-
Application Support Analyst
1 week ago
Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱400,000 - ₱600,000 per yearJob DescriptionJunior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about...
-
Application Support Analyst
1 week ago
Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearWe're Hiring: Application Support AnalystLocation: SMART Tower 2, 30/F Ayala Ave., Makati City, NCRWork Setup: On-siteReports To: Demand & Operations ManagerDivision: IT Enterprise Resource Planning Why This Role Stands OutAre you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your technical skills and...
-
Application Support Analyst
1 week ago
Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time ₱600,000 - ₱1,200,000 per yearWe're Hiring: Application Support AnalystLocation: SMART Tower 2, 30/F Ayala Ave., Makati City, NCRWork Setup: On-siteDate Posted: [Insert Date]Reports To: Demand & Operations ManagerDivision: IT Enterprise Resource Planning Why This Role Stands OutAre you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your...
-
Application Support Analyst
10 hours ago
Makati City, National Capital Region, Philippines OpenText Full time ₱300,000 - ₱600,000 per yearYOUR IMPACTOpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.Join a leading IT company as anApplication...
-
Application Support Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Full time ₱1,200,000 - ₱2,400,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
-
Application Support Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Full time ₱1,200,000 - ₱2,400,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
-
Application Support Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱1,200,000 - ₱2,400,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
