Application Support Analyst

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From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

Position Summary:

We are seeking a seasoned Application Support Analyst to lead production operations and service delivery for critical Finance and Corporate Real Estate (CRE) systems in a hybrid enterprise environment. This role is responsible for ensuring the stability, reliability, and performance of business-critical applications across Windows, Linux (Solaris, RedHat), Mainframe, and Azure Cloud (IaaS) platforms.

The ideal candidate will bring deep expertise in IT service delivery, SLA governance, compliance, and cross-functional leadership. The scope includes Treasury Applications, Oracle EBS GL, Vertex, XPRO – Oracle Cube, Mainframe Finance systems, Month-End Close processes, EFIW Warehouse, and ECS/ESS Reporting, with a focus on delivering secure, high-quality IT services aligned to business and audit requirements.

Key Responsibilities:

Production Operations & Application Management

• Oversee day-to-day operations for Finance and CRE application portfolios, ensuring system availability, data integrity, and performance.

• Act as Production Gatekeeper for all changes, releases, and deployments, enforcing production readiness, compliance, and rollback plans.

• Ensure smooth execution of Month-End Close, batch schedules, reporting cycles, and reconciliations for critical financial systems.

Incident, SLA & Vendor Management

• Lead incident and problem management for high-impact system issues, driving rapid root cause analysis and resolution.

• Define and monitor SLA/CPI/KPI metrics, ensuring both internal teams and external vendors meet or exceed contractual service levels.

• Manage escalations across multiple service providers, working closely with internal stakeholders to restore service and prevent recurrence.

Technology Oversight & Governance

• Provide technical oversight across applications and infrastructure, including Oracle, SQL/PLSQL, Cognos, Mainframe, Java, Solaris, and Windows.

• Ensure compliance with IT governance, security, and audit standards, supporting internal and external audits with thorough documentation and reporting.

• Maintain operational documentation, risk registers, and evidence of controls for audit and compliance purposes.

Stakeholder Engagement & Process Improvement

• Collaborate with Finance, Real Estate, Risk, and Compliance teams to capture business needs and deliver enhancements that drive efficiency and transparency.

• Support reporting and analytics improvements across EFIW Warehouse, ECS/ESS, and other business intelligence platforms.

• Continuously identify and implement process optimizations, automation opportunities, and service improvements.

Project & Change Readiness

• Ensure operational readiness and support for system upgrades, migrations, and enhancements.

• Utilize ITSM platforms (e.g., ServiceNow) for change control, incident tracking, problem management, and reporting.

• Contribute to the strategic planning and roadmap development for Finance and CRE applications.

Qualifications & Expertise:

• Bachelor's degree in Computer Science, Information Systems, Finance, or a related field (Master's preferred).

• 10+ years of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on Finance and Real Estate systems.

• In-depth knowledge of:

• Oracle EBS GL, Treasury Applications, Vertex, XPRO – Oracle Cube

• Mainframe Finance platforms, Month-End Close cycles

• EFIW Data Warehouse, ECS/ESS Reporting, Cognos

• Strong background in incident and change management, including root cause analysis and preventative action planning.

• Experience managing multi-vendor, global support models and leading cross-functional technical teams.

• Familiarity with ITIL frameworks; ITIL certification is a plus.

• Hands-on experience with ITSM tools like ServiceNow for managing tickets, change requests, and service reporting.

• Excellent communication, leadership, and stakeholder engagement skills, with a track record of delivering results in high-pressure, audit-driven environments.

Preferred Skills:

• Knowledge of financial reporting and compliance requirements (SOX, internal controls, audit processes).

• Understanding of integration between financial systems and real estate platforms.

• Exposure to automation tools and monitoring solutions for proactive operations management.

How to Apply ?

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