Customer Support Specialist II

21 hours ago

Metro Manila Philippines PartnerHero Full time

Customer Support Specialist II (Advertising Solutions)

Role Details

Type of Support: Omnichannel (Mix of Voice and Non Voice)

Contract Duration: Temporary (with chance to be Permanent)

Training Schedule: To be Determined

Production Schedule: To be Determined

Work Type and Location: Hybrid, Metro Manila

Expected Start Date: October 16, 2025

About Crescendo / PartnerHero

Crescendo represents growth, momentum, and transformation. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. We elevate businesses and people worldwide, with a people-first culture and global reach.

The Role

PartnerHero is looking for talented folks to join our Customer Support Teams. You will solve support cases that include basic troubleshooting, and knowledge sharing, plus above-and-beyond empathy. It’s required that you be disciplined in working autonomously and be determined, self-directed, and driven. Opportunities exist in Edtech, eCommerce, Fintech, Health, Wellness, and More. We aim to match your skills, experience, and interests with our company and partners.

What You’ll Do
  • Creating and optimizing processes in the area of customer support
  • Providing daily communication (user support via tickets)
  • Ensuring user compliance, identifying and solving problems
  • Processing user claims
  • Performing quality control & reviews management
What We Expect From You
  • High proficiency in written English (C2)
  • An effective collaborator; supportive of other team members in their success
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
  • Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
  • Highly empathetic
What You’ll Get In Return
  • Hybrid workplace - depending on the partner, role, management, and/or personal workspace
  • Full-time with the potential for overtime if requested and approved
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture & Values
  • Care for others — Cooperate, empathize, and seek opportunities to put others first
  • Embrace growth — Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust — Trust is the bond that enables high performance as a team
  • Take ownership — Do the right thing naturally
  • Be humble — Seek guidance, receive feedback, ask questions, and listen
EEO & Privacy

PartnerHero is an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and provide equal employment opportunities regardless of protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you require assistance or accommodations, please contact

Privacy Notice: Crescendo is committed to protecting your personal data. By applying, you consent to the processing and storage of your data for recruitment purposes. For more details, visit the Privacy Center on Crescendo’s site.

Location: Metro Manila, Philippines. Referrals increase your chances of interviewing. Manila, National Capital Region, Philippines 3 days ago

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