Customer Support Specialist II

3 weeks ago

Metro Manila Philippines PartnerHero Full time

Customer Support Specialist II (Advertising Solutions)

Role Details

Type of Support: Omnichannel (Mix of Voice and Non Voice)

Contract Duration: Temporary (with chance to be Permanent)

Training Schedule: To be Determined

Production Schedule: To be Determined

Work Type and Location: Hybrid, Metro Manila

Expected Start Date: October 16, 2025

About Crescendo / PartnerHero

Crescendo represents growth, momentum, and transformation. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. We elevate businesses and people worldwide, with a people-first culture and global reach.

The Role

PartnerHero is looking for talented folks to join our Customer Support Teams. You will solve support cases that include basic troubleshooting, and knowledge sharing, plus above-and-beyond empathy. It’s required that you be disciplined in working autonomously and be determined, self-directed, and driven. Opportunities exist in Edtech, eCommerce, Fintech, Health, Wellness, and More. We aim to match your skills, experience, and interests with our company and partners.

What You’ll Do
  • Creating and optimizing processes in the area of customer support
  • Providing daily communication (user support via tickets)
  • Ensuring user compliance, identifying and solving problems
  • Processing user claims
  • Performing quality control & reviews management
What We Expect From You
  • High proficiency in written English (C2)
  • An effective collaborator; supportive of other team members in their success
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
  • Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
  • Highly empathetic
What You’ll Get In Return
  • Hybrid workplace - depending on the partner, role, management, and/or personal workspace
  • Full-time with the potential for overtime if requested and approved
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture & Values
  • Care for others — Cooperate, empathize, and seek opportunities to put others first
  • Embrace growth — Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust — Trust is the bond that enables high performance as a team
  • Take ownership — Do the right thing naturally
  • Be humble — Seek guidance, receive feedback, ask questions, and listen
EEO & Privacy

PartnerHero is an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and provide equal employment opportunities regardless of protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you require assistance or accommodations, please contact

Privacy Notice: Crescendo is committed to protecting your personal data. By applying, you consent to the processing and storage of your data for recruitment purposes. For more details, visit the Privacy Center on Crescendo’s site.

Location: Metro Manila, Philippines. Referrals increase your chances of interviewing. Manila, National Capital Region, Philippines 3 days ago

#J-18808-Ljbffr

  • Software Support Specialist II

    4 weeks ago

    , Metro Manila, Philippines ConnectWise Full time

    Overview Software Support Specialist II role at ConnectWise. Join to apply for the Software Support Specialist II role at ConnectWise . Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a...

  • Credit Support Specialist Ii

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    The primary job description provided is for a Credit Support Specialist II. The job responsibilities include reviewing financial statements, interpreting financial documents, processing transactions, and performing due diligence. Required qualifications include a Bachelor's degree in Commerce or Accounting, 1-2 years of experience in banking or financial...

  • Customer Support Technical Specialist II

    1 week ago

    , , Philippines Dayforce Full time

    Customer Support Technical Specialist II Join to apply for the Customer Support Technical Specialist II role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region....

  • E-Commerce Customer Support Specialist II

    1 week ago

    , Metro Manila, Philippines PartnerHero Full time

    E-Commerce Customer Support Specialist II - Temporary Role Details Type of Support: OmnichannelContract Duration: TemporaryTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: Hybrid, Taguig, Metro ManilaExpected Start Date: October 30, 2025 About Us Crescendo represents growth, momentum, and transformation. By...

  • E-Commerce Customer Support Specialist II

    3 days ago

    , Metro Manila, Philippines PartnerHero Full time

    Overview E-Commerce Customer Support Specialist II - Temporary Role Details Type of Support: OmnichannelContract Duration: TemporaryTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: Hybrid, Taguig, Metro ManilaExpected Start Date: October 30, 2025 About Us PartnerHero is now Crescendo — a stronger, bolder force in...

  • Customer Support Specialist II

    3 weeks ago

    , Metro Manila, Philippines PartnerHero Full time

    Overview Customer Support Specialist II (Advertising Solutions) Role Details Type of Support: Omnichannel (Mix of Voice and Non Voice)Contract Duration: Temporary (with chance to be Permanent)Training Schedule: To be DeterminedProduction Schedule: To be DeterminedWork Type and Location: Hybrid, Metro ManilaExpected Start Date: October 16, 2025 About...

  • Customer Support Specialist II

    3 weeks ago

    , Metro Manila, Philippines PartnerHero Full time

    Customer Support Specialist II (Marketing Platform) Role Details Type of Support: Omnichannel (Mix of Voice and Non voice)Contract Duration: PermanentTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: Hybrid, Metro ManilaExpected Start Date: ASAP About Us Crescendo represents growth, momentum, and transformation....

  • Specialist Ii Customer Care And Billing Administration

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Specialist II Customer Care and Billing Administration Mandaluyong, National Capital Region ₱ - ₱ Y Emerson Electric (Asia) Limited - ROHQ Job Description Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining...

  • Customer Support Specialist II

    3 weeks ago

    , Metro Manila, Philippines PartnerHero Full time

    Type of Support: Omnichannel (Email, chat, phone, social media) Contract Duration: Temporary Training Schedule : TBD. Flexibility to work any shift Work Schedule: TBD. Flexibility to work any shift Work type and Location :Hybrid, Philippines - Metro Manila Expected start date :July 28,2025 About Us PartnerHero andCrescendo have joined forces to create a...

  • Specialist Ii Post Sales

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Specialist II Post Sales postings in Mandaluyong and Taguig, National Capital Region for Ingram Micro and related companies. Posted today or recently. This description consolidates multiple postings for Customer Success and post-sales roles across locations in the National Capital Region. Job Descriptions Ingram Micro – Specialist II Post Sales ...