Customer Support Specialist II

Overview

Customer Support Specialist II (Advertising Solutions)

Role Details

Type of Support: Omnichannel (Mix of Voice and Non Voice)
Contract Duration: Temporary (with chance to be Permanent)
Training Schedule: To be Determined
Production Schedule: To be Determined
Work Type and Location: Hybrid, Metro Manila
Expected Start Date: October 16, 2025

About Crescendo

Crescendo — a stronger, bolder force in customer experience. Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard. We deliver Augmented AI — the combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.

At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.

The Role

PartnerHero is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include basic troubleshooting, and knowledge sharing, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a PartnerHero employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.

What You’ll Do

• Creating and optimizing processes in the area of customer support
• Providing daily communication (user support via tickets)
• Ensuring user compliance, identifying and solving problems
• Processing user claims
• Performing quality control & reviews management

What We Expect From You

• High proficiency in written English (C2)
• An effective collaborator; supportive of other team members in their success
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
• Highly empathetic

What You’ll Get In Return

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture & Equal Opportunity

PartnerHero and Crescendo are equal-opportunity workplaces. We value diversity, inclusion, equity, and belonging. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected characteristics in the location of the candidate. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations, please contact or

Privacy & Compliance

PRIVACY NOTICE: Crescendo is committed to protecting your personal data. By submitting your data for job applications, you consent to processing and storage for recruitment purposes. For more information on Crescendo’s privacy program and your rights, please visit the Privacy Center here.

Application Details

How many years of customer support experience do you have in a BPO setting?

Are you comfortable working any shift (Day, Mid, and Graveyard), weekend shifts, and holidays?

Go to this link -

Complete the 50-minute assessment and send a screenshot of your score. Please ensure it includes your name.

Can you send a screenshot of your internet speed test? Please use

Are you comfortable with a hybrid setup?

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