IT Support

2 weeks ago

Metro Manila Philippines Klaiya Full time

Job Summary/Objective:
The IT Support role is responsible for providing technical assistance and support to end-users for computer systems, hardware, software, and network-related issues. The primary objective is to ensure the smooth operation of computer systems within the organization and resolve user problems in a timely and efficient manner.
Responsibilities:

  • Respond to user inquiries and provide technical support via email, or in person.
  • Diagnose and resolve software, hardware, and network problems, including troubleshooting issues related to operating systems, applications, printers, and network connectivity.
  • Diagnose and troubleshoot hardware, software, and network issues reported by end-users
  • Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, servers, printers, and network devices..
  • Assist with the setup and maintenance of network and telecommunication systems.
  • Setting up accounts for new users/new hires
  • Educate users on basic computer operation and best practices to minimize user errors.
  • Perform routine system maintenance tasks, such as software updates, antivirus scans, and system backups.
  • Stay up-to-date with emerging technologies and industry trends to provide innovative solutions and recommendations.
  • Help in monitoring office supplies and asset tagging (devices)

Qualifications:
  • Bachelor's degree in information technology, or related field.
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of computer systems, hardware, and software, including operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and troubleshooting methodologies.
  • Familiarity with network protocols, LAN/WAN configurations, and internet systems.
  • Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
  • Effective communication skills to explain technical concepts to non-technical users.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-oriented mindset with a focus on providing exceptional service.
  • Basic understanding of IT security principles and best practices.
  • Willingness to work flexible hours, including evenings and weekends, as required.

Note: This job description is a general overview and may be customized or expanded based on the specific requirements and needs of the organization.
Company background:
Klaiya Digital Solution is a digital consultant that specializes in Inbound performance marketing, website strategies & development, E-Commerce solution and ERP software implementation. We are the center of excellence that helps businesses establish and develop their online presence. With a pool of Marketing Gurus and Out-of-the-box creatives, we are certainly one of the best digital marketing solution providers in the Philippines. #J-18808-Ljbffr

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