Communication Skills Coach

1 week ago


Muntinlupa, Philippines Cyfle Full time

About the job Communication Skills Coach ROLE AND RESPONSIBILITIES: Monitor and evaluate language quality using a standard, internally built, Communication Evaluation Form Utilize the data gathered from communications audits in exploring improvement opportunities and present findings and recommended solutions to the stakeholders Implement targeted Communication Skills development program, monitor and present results based on the agreed SLA in the Project Charter Continuously monitor, coach, and provide real-time-assistance on the agent/agents assigned for Communication and Soft Skills improvement Participate in calibrations, employee communication sessions, and/or creation of communication job aids and tools that can help in the overall quality of customer interactions Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on language quality, agent or group improvements, project status and other key metrics impacted by improvement on Communication Skills Undertakes work requiring basic application of acquired business or operational skills and knowledge and the principles of the primary discipline Perform other duties assigned by the immediate supervisor/manager. QUALIFICATIONS AND EDUCATION REQUIREMENTS College graduate or equivalent relevant work experience PREFERRED SKILLS C1-C2 in Versant/7.5-6.5 in IELTS/880+ in TOEIC/28+ in TOEFL IBT Speaking/110-120 in TOEFL IBT Knowledge on operational/performance metrics impacted by Communication and Soft Skills Exhibit a strong understanding of performance management and applied communication skills Excellent organizational and interpersonal skills Excellent analytical and problem-solving skills Outstanding listening skills and the ability to process auditory information very quickly. Ability to identify trends in data and communication patterns in call transactions Ability to identify specific behavior patterns by listening to telephone calls or analyzing written transactions. Proficient in MS Office (Excel, Word, PowerPoint) Knowledge and understanding of Adult Learning Principle and GROW/ADDIE model In-depth exposure and understanding of, but not limited to, CSAT, COMMSAT, and NPS EXPERIENCE Proven high level of customer service delivery (must have) Overall work experience of 1-2 years in BPO, taking inbound calls with at least 1 years experience as a Communication Skills Trainer, Quality Analyst, or Coach (must have) At least 1 year in ESL instruction (good to have) #J-18808-Ljbffr



  • Muntinlupa, Philippines ibex Full time

    ibex Muntinlupa City, National Capital Region, Philippines Communications Coach The Communications Coach is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Responsibilities Work with operations, training, and...


  • Muntinlupa, Philippines TalentPop App Full time

    Join Our Team as a Digital Skills Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Lead Onboarding Week, evaluating and certifying newly hired agents on core policies, systems, and specialized eCommerce tools and resources. Host training classes via Zoom,...


  • Muntinlupa, Philippines Tuason Racing Full time

    Tuason Racing , the Philippines’ leading motorsports and events company, has been driving passion and performance for over 26 years. With TRS 2.0, we’re not just running events, we’re building a culture where creativity, innovation, and teamwork thrive. Guided by our values Win-Win, Always Better, Grateful, and Keeps Promises , we’re creating content...


  • Muntinlupa, Philippines Tuason Racing Full time

    Tuason Racing, the Philippines’ leading motorsports and events company, has been driving passion and performance for over 26 years. With TRS 2.0, we’re not just running events, we’re building a culture where creativity, innovation, and teamwork thrive. Guided by our values Win-Win, Always Better, Grateful, and Keeps Promises , we’re creating content...


  • Muntinlupa, Philippines Endless Motion Marketing and Consultancy Full time

    Responsibilities Send daily messages to players (promos, updates, reminders) Analyze player activity and engagement Help create marketing strategies based on data Segment player lists for targeted messaging Track and report on campaign performance Work with the team to boost player retention Qualifications Graduate of Marketing, Communications, Business, or...


  • Muntinlupa, Philippines Planate Management Group Full time

    Overview Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida, USA with technical support centers in Southeast Asia and East Africa. Planate provides program management and facilities engineering services worldwide and is a provider of planning, design,...


  • Muntinlupa, Philippines Prime Infra Full time

    Senior Corporate Communications Manager The Senior Corporate Communications Manager will play a pivotal role in shaping and promoting Prime Energy’s brand image, ensuring effective communication with key stakeholders, and driving impactful publicity efforts. This role will oversee all media engagements, enhance brand visibility, and manage the development...


  • Muntinlupa, Philippines Filinvest Group Full time

    Contribute to the overall success of the marketing communications initiatives and projects, digital marketing strategies and social media campaigns set by the management. Duties & Responsibilities Responsible for managing online and offline communications with internal and externalstakeholders to increase brand awareness and engagement of Chroma...

  • Digital Marketing

    2 weeks ago


    Muntinlupa, Philippines Advanced Aquarium Technologies Full time

    Join a Global Leader in Public Aquarium Design and Experiences Join Advanced Aquarium Technologies (AAT) — a world leader in the design, construction, and operation of public aquariums — and help shape how our story is experienced online. From our headquarters in Australia to our operations in the USA, China, and the Philippines, AAT brings together...


  • Muntinlupa, Philippines Solaireresort Full time

    Solaire Resort Entertainment City | Full time Manager, Public Relations & Communications Date Opened 05/20/2025 State/Province NCR Country Philippines Job Description POSITION SUMMARY This position assists in the development, coordination, and execution of all public relations activities. Under the general guidance and supervision of the Director of Public...