
Business Operations
1 week ago
Overview
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We’re building infrastructure that makes healthcare innovation easier. The organizations we support already serve millions and manage large-scale healthcare operations across the U.S. We work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more advancement in healthcare - making care more accessible and affordable for patients.
About Our TeamOur leadership previously founded and scaled a national digital health company, backed by renowned investors, that grew from a small team into a large-scale organization and was successfully acquired. We’re a tight-knit team driven to move fast, tackle some of the biggest challenges in healthcare, and ultimately improve patient lives.
About the RoleOur business is scaling quickly, with fast-growing healthcare companies as our partners. With this growth, we’re looking for an individual to step up our Business Operations, working directly with our leadership. Some of these responsibilities would include:
What You’ll Own- Lead cross-functional projects that are top priorities for leadership
- Build and optimize internal workflows and operational systems, enabling new organizations to establish strong foundations and scale effectively
- Identify inefficiencies, design scalable processes, and implement automation to reduce manual work
- Drive process improvement by analyzing, redesigning, and optimizing workflows, systems, and tasks for greater efficiency and impact
- Use and customize tools like Zapier, HubSpot, Asana, Airtable, or others to solve operational problems
- Recommend, test, and implement new tools and solutions when current systems don’t meet our needs
- Create documentation and internal guides to ensure processes are repeatable and easy for others to follow
- Experience in business operations, sales operations, customer success, or a similar execution-heavy role
- Excellent spoken and written communication skills
- Operationally excellent, with a high daily output and precision in execution
- Strong attention to detail and track record for getting the details right
- Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so
- Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy
- Talent for identifying process improvement opportunities and creative ways to better structure operations
- Interest in working in healthcare and helping healthcare innovation flourish
- Fully committed to a single full-time role (our compensation reflects this to ensure focus)
- Highly competitive salary
- Compassionate, fun, and mission-driven culture of excellence and innovation
- Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up)
- Work from home, remote job, with flexibility
- Paid holidays and vacation time; paid sick time
- HMO coverage; we prioritize your health and wellbeing
- Culture of mentorship, learning, independence, and critical-thinking
- This role operates in Eastern Time (EST) hours
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