
IT Tech Support
4 weeks ago
Responsibilities
- Answer end user calls, emails and tickets, target first call resolution where applicable, else redirect the query to advance workgroups for resolution
- SOP based triaging and resolution of incidents / end user issues
- Escalate issues if additional technical support is required to resolver groups / L2
- 1 – 3 years’ experience in technical service desk environment
- Excellent interpersonal, communication, and documentation skills
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Willingness to work in Night Shift
- Wireless access points
- Printers
- EMR
- Adobe products
- HR apps
- Rollouts : Microsoft products
- Upgrades & Patching
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