IT Tech Support

4 days ago


Taguig, Philippines Movate Technologies Services Limited Full time

Responsibilities

  • Answer end user calls, emails and tickets, target first call resolution where applicable, else redirect the query to advance workgroups for resolution
  • SOP based triaging and resolution of incidents / end user issues
  • Escalate issues if additional technical support is required to resolver groups / L2
Qualifications
  • 1 – 3 years’ experience in technical service desk environment
  • Excellent interpersonal, communication, and documentation skills
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Willingness to work in Night Shift
Support Requirements
  • Wireless access points
  • Printers
  • EMR
  • Adobe products
  • HR apps
  • Rollouts : Microsoft products
  • Upgrades & Patching
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