Remote Technical Support Representative

Full-Time / Hourly Remote Technical Support Representative We’re seeking skilled and customer‑focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Requirements: Must have prior call center experience. Must reside within 80 km of our office. High‑speed internet connection. Quiet, appropriate work environment. Work‑from‑home experience. Typing speed of 20+ WPM. Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Strong command of English. High school diploma or equivalent; 18 yrs or older. Eligible to work in the country where the job is based. Willing to submit to background security investigation and drug screening. Key Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and escalate complex issues when necessary. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Application Process To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test. EEO Statement At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. In addition, if a qualified applicant or employee requires reasonable accommodation with respect to any disability, MCI, its affiliates, and its subsidiaries, including during the application process, are under no obligation to provide such accommodation absent a valid request or as determined in consultation with a qualified medical professional. The application process, or any interview or training related activities, take place under conditions that do not discriminate against requests for reasonable accommodation. We assure all qualified applicants and employees are given the opportunity to provide a request for reasonable accommodation in a professional and supportive manner. #J-18808-Ljbffr