Key Account Manager

Overview At aCommerce, our employee's personal and professional growth matters. We provide holistic learning and development opportunities to help them achieve their career aspirations and goals. At aCommerce, the Key Account Manager position is based in the Philippines. This role serves as an extension of our clients’ businesses, ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This includes developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, as well as smooth day-to-day operations. The Key Account Manager will support the team on the brand in serving as the client’s primary point of communication in executing their social commerce strategy, enabling a consistent social media presence and a strong positive brand experience. You will collaborate with other internal service providers to ensure best-in-class end-to-end service execution. You will stay informed about client industry developments, market trends and competitive intelligence to gain specialized knowledge that enables us to add value and better understand the client’s business challenges and opportunities. Responsibilities Performance Management Manage overall account profitability via P&L management Ensure all clients and channels are successfully onboarded on time Maximize GMV with day-to-day collaboration with client and channels Manage customer budgets and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit Ensure optimal product presentation and visibility on online channels Coordinate with internal cross-functional teams and external parties Establish and monitor progress against key performance indicators Advise and execute end-to-end social commerce strategy for international brand owners (e.g., Global brands, FMCG brands). This includes content, sales monitoring, analysis on how to grow demand, supply management, promotion management, and business analytics Coordinate with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues Support the Brand management team to ensure smooth day-to-day operations Build strong rapport with clients, including managing relationships with internal and external stakeholders Partner Service Responsible for client relationship and maintaining client satisfaction Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account Advise clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities Manage fast-growing ecommerce sales of large brand owners through their own web-store or other online channels Ensure regular reviews with customers to meet their needs and achieve excellent customer service, developing future improvements/services Identify and anticipate additional opportunities for enhancements, improvements or new services with existing clients Inventory management including forecasting, ordering and DOH control Present analysis and recommendations to key stakeholders both client-side and internally Business Development Contract management by helping translate the outlined solution into a high-level initial statement of work (SOW) and helping secure the client’s agreement in sales meetings (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.) Collaborate with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers Qualifications Minimum two (2) years of experience in an ecommerce company, internet start-up, or with an international brand (e.g., FMCG, retailer or consulting industries) Previous experience in social commerce, online media, or marketing is advantageous Strong knowledge of Excel, PowerPoint and ability to adapt to new software and tools Excellent English communication skills, both written and oral Proactive with a problem-solving attitude towards client and/or business problems Strong commercial and client-facing abilities A demonstrated track record of exceeding client expectations with urgency and a strong service ethic Entrepreneurial spirit, not afraid of risks and challenges Analytical, data-driven mindset and detail-oriented Ability to lead projects related to responsible accounts and categories Ability to coach and train key specialists to produce high results About aCommerce aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centers in Singapore, Thailand, Indonesia and the Philippines. The company is committed to equal opportunities for all employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status protected by applicable laws or regulations. We do not tolerate discrimination or harassment based on any of these characteristics. aCommerce DNA Everyone at aCommerce lives by a set of core values that guide how we work toward our goals and targets. Customers above all: The customer is at the heart of everything we do. Their success is our success. Lead by example: Earn respect through hard work and perseverance, not seniority. Solve problems: A “can do” attitude solves a multitude of problems. Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way. Keep it real: Our diversity makes us strong; we treat each other equally and respectfully. The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join. #J-18808-Ljbffr