Current jobs related to Senior Team Lead, Service Delivery - Bacolod - TeleTech Holdings, Inc.
-
Team Lead, Service Delivery
2 weeks ago
Bacolod, Philippines TTEC Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in TTEC Bacolod, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the Philippines says it all! What You’ll Do Do you...
-
Team Lead
2 weeks ago
Bacolod, Philippines InteLogix Full timeJOB SUMMARY: We are seeking a highly motivated and experienced Team Lead to oversee daily operations of our customer service team. The ideal candidate will ensure efficient and optimal performance, maintain high service standards, and foster a positive work environment. This role involves monitoring staff, handling escalations, monitoring intraday...
-
Lead, End User Support
4 weeks ago
Bacolod, Philippines Ubiquity Full timeJob Summary Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs. Job...
-
Team Lead
1 week ago
Bacolod City, Western Visayas, Philippines InteLogix Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARY:We are seeking a highly motivated and experienced Team Lead to oversee daily operations of our customer service team. The ideal candidate will ensure efficient and optimal performance, maintain high service standards, and foster a positive work environment. This role involves monitoring staff, handling escalations, monitoring intraday performance...
-
Operations Team Leader
6 days ago
Bacolod P, Philippines Global Strategic Business Process Solutions Full time ₱420,000 - ₱540,000 per yearWe're Hiring: Operations LeadWork Mode: Work From OfficeWhat You'll Do:Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.Serve as the first point of contact for team members'...
-
Bacolod, Philippines NEKSJOB CORPORATION Full timeJob Overview: We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering excellent service with every interaction. Key Responsibilities: Handle incoming customer calls, emails, or chats in a...
-
Senior Customer Success Trainer
7 days ago
Bacolod, Philippines TalentPop App Full timeOverview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's...
-
Team Leader
1 week ago
Bacolod, Philippines Monster Group Full timeJob Description As a Team Leader at Monster Group, you will play a pivotal role in leading our dynamic sales team to new heights. This position offers an exciting opportunity for career growth and development within a thriving BPO environment. Join us and be a key contributor to the success of our Australian Account, enjoying a competitive salary, attractive...
-
Team Leader
7 days ago
Bacolod, Philippines Monster Group Full timeJob Description As a Team Leader at Monster Group, you will play a pivotal role in leading our dynamic sales team to new heights. This position offers an exciting opportunity for career growth and development within a thriving BPO environment. Join us and be a key contributor to the success of our Australian Account, enjoying a competitive salary, attractive...
-
Warehouse Team Leader
3 weeks ago
Bacolod, Philippines Arvin International Marketing Full timeResponsibilities Supervise and coordinate the activities of warehouse staff Ensure accurate receiving, storing, and dispatching of goods Monitor inventory levels and coordinate stocks or cycle counts Maintain cleanliness, safety, and orderliness in the warehouse Enforce standard operating procedures (SOPs) and warehouse policies Ensure timely and accurate...

Senior Team Lead, Service Delivery
4 weeks ago
Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Senior Team Lead working Onsite in Bacolod City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate Team Leads to make sure they’re on track to meet goals and motivate their teams. You’ll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Senior Manager, Service Delivery. We’re looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
· Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects
What You Bring to the Role
· Associate degree, technical school or equivalent work experience
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Computer knowledge
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
#J-18808-Ljbffr